Customer Focus Executive

5 days ago

Singapore SATSACO GROUP Full time

Location: Airfreight Centre, Changi

Job Highlights

  • 5+ years in freight forwarding or logistics required

  • Strong skills in airfreight documentation, billing & invoicing

  • Rotating shifts with allowances + weekend WFH

  • Client-facing role with operations, coordination & customer care

  • Growth opportunity in a well-established logistics company

Job Description

We are looking for a dedicated and customer-focused Customer Focus Executive (Freight) to join our logistics operations team.

In this role, you will serve as the main point of contact for freight customers , handling bookings, shipment tracking, documentation, billing, and issue resolution. You'll collaborate with internal teams, carriers, and vendors to ensure smooth cargo movement and exceptional service delivery.

Key Responsibilities

Customer Engagement & Support

  • Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries

  • Build strong relationships with clients by providing timely updates and proactive communication

Shipment Coordination

  • Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery

  • Monitor shipments and provide real-time status updates

Complaint Management

  • Handle customer concerns professionally, aiming for swift and effective resolution

Documentation & Compliance

  • Prepare, review, and manage documents such as MAWB, HAWB, DG Declarations, and bills of lading

  • Ensure all shipping documents comply with customs and regulatory requirements

Billing & Invoicing

  • Process invoices accurately and in a timely manner

  • Coordinate with the finance team to resolve discrepancies or adjustments

Sales Support

  • Assist the sales team with client follow-ups, rate quotations, and post-booking coordination

Recordkeeping & Reporting

  • Maintain accurate customer and shipment records for operational and audit purposes

Process Improvements

  • Suggest and support continuous improvement efforts across customer experience and operations

Requirements

  • Diploma/Degree in Logistics, Supply Chain, Business, or related field

  • Minimum 5 years of experience in logistics/freight forwarding (airfreight preferred)

  • Proficient in freight documentation and customs processes

  • Experience with billing and invoicing systems

  • Excellent communication, coordination, and customer service skills

  • Able to multitask and work well in a fast-paced environment

  • Strong attention to detail and accuracy in documentation

Work Schedule & Allowances

  • Rotating shifts (weekly):

    • 8:30 AM – 6:00 PM

    • 2:00 PM – 10:00 PM
    Shift allowance provided for PM shift

  • Rotating weekend duties (Sat & Sun): Assigned on a rotating basis among team members, approximately once a month.

    • Work from home
    Weekend WFH allowance provided

Why Join Us?

  • Stable company with strong industry presence

  • Collaborative and inclusive work culture that values your input

  • Opportunity to work in a critical, customer-facing role

  • Supportive team and leadership

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