Customer Focus Executive

6 days ago

Singapore SATSACO EXPRESS TRANSPORTATION PTE LTD Full time
Roles & Responsibilities

Location: Airfreight Centre, Changi

Job Highlights

  • 5+ years in freight forwarding or logistics required
  • Strong skills in airfreight documentation, billing & invoicing
  • Rotating shifts with allowances + weekend WFH
  • Client-facing role with operations, coordination & customer care
  • Growth opportunity in a well-established logistics company

Job Description

We are looking for a dedicated and customer-focused Customer Focus Executive (Freight) to join our logistics operations team.

In this role, you will serve as the main point of contact for freight customers, handling bookings, shipment tracking, documentation, billing, and issue resolution. You'll collaborate with internal teams, carriers, and vendors to ensure smooth cargo movement and exceptional service delivery.

Key Responsibilities

Customer Engagement & Support

  • Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
  • Build strong relationships with clients by providing timely updates and proactive communication

Shipment Coordination

  • Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
  • Monitor shipments and provide real-time status updates

Complaint Management

  • Handle customer concerns professionally, aiming for swift and effective resolution

Documentation & Compliance

  • Prepare, review, and manage documents such as MAWB, HAWB, DG Declarations, and bills of lading
  • Ensure all shipping documents comply with customs and regulatory requirements

Billing & Invoicing

  • Process invoices accurately and in a timely manner
  • Coordinate with the finance team to resolve discrepancies or adjustments

Sales Support

  • Assist the sales team with client follow-ups, rate quotations, and post-booking coordination

Recordkeeping & Reporting

  • Maintain accurate customer and shipment records for operational and audit purposes

Process Improvements

  • Suggest and support continuous improvement efforts across customer experience and operations

Requirements

  • Diploma/Degree in Logistics, Supply Chain, Business, or related field
  • Minimum 5 years of experience in logistics/freight forwarding (airfreight preferred)
  • Proficient in freight documentation and customs processes
  • Experience with billing and invoicing systems
  • Excellent communication, coordination, and customer service skills
  • Able to multitask and work well in a fast-paced environment
  • Strong attention to detail and accuracy in documentation

Work Schedule & Allowances

  • Rotating shifts (weekly):

    • 8:30 AM – 6:00 PM

    • 2:00 PM – 10:00 PM
    Shift allowance provided for PM shift
  • Rotating weekend duties (Sat & Sun): Assigned on a rotating basis among team members, approximately once a month.

    • Work from home
    Weekend WFH allowance provided

Why Join Us?

  • Stable company with strong industry presence
  • Collaborative and inclusive work culture that values your input
  • Opportunity to work in a critical, customer-facing role
  • Supportive team and leadership
Tell employers what skills you have
Customer Service Skills
Strong Attention To Detail
Customer Experience
Customerfacing
Customer Engagement
Customer Care
Customerfocused
Freight
Proactive Communication
Service Delivery

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