Customer Focus Officer

3 weeks ago

Singapore SATSACO EXPRESS TRANSPORTATION PTE LTD Full time
Roles & Responsibilities

Location: Airfreight Centre (Changi)

About the Role

We are seeking a dedicated, customer-centric Customer Focus Officer (Freight) to be the key liaison between our customers and our freight operations team. If you thrive in a fast-paced logistics environment, have an eye for detail, and enjoy solving problems while supporting customers, this role is for you.

You'll be responsible for managing freight inquiries, bookings, shipment updates, and ensuring timely, smooth cargo movement—working alongside internal teams, carriers, and external vendors. A strong grasp of shipping documentation and billing processes is essential, as is the ability to communicate clearly and calmly with customers.

Key Responsibilities

Customer Engagement & Support

  • Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
  • Build strong relationships with clients by providing timely updates and proactive communication

Shipment Coordination

  • Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
  • Monitor shipments and provide real-time status updates

Complaint Management

  • Handle customer concerns professionally, aiming for swift and effective resolution

Documentation & Compliance

  • Prepare, review, and manage documents such as MAWB, HAWB, DG Declarations, and bills of lading
  • Ensure all shipping documents comply with customs and regulatory requirements

Billing & Invoicing

  • Process invoices accurately and in a timely manner
  • Coordinate with the finance team to resolve discrepancies or adjustments

Sales Support

  • Assist the sales team with client follow-ups, rate quotations, and post-booking coordination

Recordkeeping & Reporting

  • Maintain accurate customer and shipment records for operational and audit purposes

Process Improvements

  • Suggest and support continuous improvement efforts across customer experience and operations
What We're Looking For

Education & Background

  • Diploma, Degree, or equivalent in Logistics, Supply Chain, Business, or related field
  • 5+ years in freight forwarding, logistics, or customer service, preferably in airfreight

Skills & Experience

  • Strong knowledge of freight documentation and customs regulations
  • Hands-on experience with billing and invoicing systems
  • Comfortable using Microsoft Office; freight software experience is a plus
  • Excellent communication, problem-solving, and organizational skills
  • Ability to manage multiple tasks and prioritize under pressure
  • Positive, team-oriented mindset with a passion for customer service
Work Schedule & Benefits
  • Rotating shifts (weekly):

    • 8:30 AM – 6:00 PM

    • 2:00 PM – 10:00 PM

      Shift allowance provided for PM shift
  • Rotating weekend duties (Sat & Sun): Assigned on a rotating basis among team members, approximately once a month.

    • Work from home

      Weekend WFH allowance provided
  • Additional Perks:

    • Professional development support

    • Team-oriented environment

    • Opportunities to grow within the logistics and freight domain
Interested?

We're actively hiring If you're ready to take your freight or logistics career to the next level, we'd love to hear from you. Apply now with your resume and let's move your career forward—together.

Tell employers what skills you have

Sales
Customer Engagement
Supply Chain
Administration
Pressure
Teamoriented
Team Player
Proactive Communication
Service Excellence
Audit

  • Customer Service Officer in Singapore Full Time

    2 weeks ago

    Singapore HR Focus Full time

    Work Location : Pandan Loop Company Transport provided Attractive Remuneration Package including transport allowance, Medical, Dental Benefits Variable Bonus & AWS **Responsibilities**: - Answering of phone call - Follow up on back-order request for ETA date and time, CE name - Trigger orders every 15 mins - Create any ADHOC collection and inform...

  • Full Time Customer Service Associate

    2 weeks ago

    Singapore FOCUS MOVEMENT PTE. LTD. Full time

    Focus Movement is seeking experienced customer service personnel to join their dedicated front desk team. **REQUIREMENTS**: - Minimum 2 years' customer service experience - Enjoys client interaction and service oriented - Detailed, meticulous and able to work independently - Ability to multi-task, prioritize, and manage time effectively - Experienced in...

  • Customer Focus Executive

    3 weeks ago

    Singapore SATSACO EXPRESS TRANSPORTATION PTE LTD Full time

    Roles & Responsibilities Location: Airfreight Centre, ChangiJob Highlights5+ years in freight forwarding or logistics required Strong skills in airfreight documentation, billing & invoicing Rotating shifts with allowances + weekend WFH Client-facing role with operations, coordination & customer care Growth opportunity in a well-established logistics...

  • Customer Focus Executive

    6 days ago

    Singapore SATSACO EXPRESS TRANSPORTATION PTE LTD Full time

    Roles & Responsibilities Location: Airfreight Centre, Changi Job Highlights 5+ years in freight forwarding or logistics required Strong skills in airfreight documentation, billing & invoicing Rotating shifts with allowances + weekend WFH Client-facing role with operations, coordination & customer care Growth opportunity in a...

  • Sales Professional with Customer Focus

    1 week ago

    Singapore beBeeCustomer Full time

    Job Description We are seeking a skilled Sales Executive to join our team. As a sales professional, you will play a vital role in driving our sales efforts and delivering top-notch service to our customers. You will be responsible for both online and offline sales, with a focus on B2C transactions. Additionally, you will have the opportunity to explore...

  • Customer Focus Executive

    5 days ago

    Singapore SATSACO GROUP Full time

    Location: Airfreight Centre, Changi Job Highlights 5+ years in freight forwarding or logistics required Strong skills in airfreight documentation, billing & invoicing Rotating shifts with allowances + weekend WFH Client-facing role with operations, coordination & customer care Growth opportunity in a well-established logistics company Job...

  • HR Officer

    3 weeks ago

    Singapore HR FOCUS Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. 5 days week + 1 Saturday monthly Location East region$2800 maxJob DescriptionCoordinate for recruitment pertaining to advertisement, application screening, and interview arrangement Conduct orientation for new employees and exit interview for resign...

  • Customer Focus Executive

    1 week ago

    Singapore CVISTA HR CONSULTING PTE. LTD. Full time $40,000 - $80,000 per year

    Location: Responsibilities: Act as the primary point of contact for daily operations issues, inquiries, and technical support requests. Assist new customers through the onboarding process. Proactively identify potential challenges or areas for improvement and take corrective measures to ensure customer satisfaction and retention. Work closely with...

  • HR Officer

    1 day ago

    Singapore HR FOCUS Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. 5 days week + 1 Saturday monthly Location East region $2800 max Job Description Coordinate for recruitment pertaining to advertisement, application screening, and interview arrangement Conduct orientation for new employees and exit interview for...

  • HR Officer

    3 weeks ago

    Singapore HR FOCUS Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. 5 days week + 1 Saturday monthly Location East region$2800 maxJob DescriptionCoordinate for recruitment pertaining to advertisement, application screening, and interview arrangement Conduct orientation for new employees and exit interview for resign...