Customer Focus Executive

1 week ago

Singapore CVISTA HR CONSULTING PTE. LTD. Full time $40,000 - $80,000 per year
Location:

Responsibilities:
  • Act as the primary point of contact for daily operations issues, inquiries, and technical support requests.
  • Assist new customers through the onboarding process.
  • Proactively identify potential challenges or areas for improvement and take corrective measures to ensure customer satisfaction and retention.
  • Work closely with internal teams, such as sales, to create customized solutions and proposals that meet customer requirements.
  • Deliver outstanding customer service by addressing inquiries, concerns, and requests promptly and professionally.
  • Spot opportunities to cross-sell additional products, services, or solutions based on customers' changing needs and priorities.
  • Ensure timely and accurate invoicing for customers while continuously optimizing the efficiency of the Accounts Receivable process.
  • Oversee the timely and accurate verification of vendor invoices.
  • Solve problems and provide effective solutions to customer issues.
  • Gather feedback from customers regarding their experience and satisfaction.
  • Encourage satisfied customers to serve as advocates or references for the company.
  • Contribute to cross-functional projects focused on improving warehousing, distribution, system processes, and initiatives aimed at digitalization and workflow optimization.
Requirements:
  • At least 1 years of working experience in E-commerce transactions
  • Comfortable to standby for night shift when required
  • Experience with WMS / SAP and MS Office
  • Possess good communication skills.

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