Customer Focus Executive

1 day ago

Singapore SATSACO GROUP Full time

Location: Airfreight Centre, Changi
Job Highlights
5+ years in freight forwarding or logistics required
Strong skills in airfreight documentation, billing & invoicing
Rotating shifts with allowances + weekend WFH
Client-facing role with operations, coordination & customer care
Growth opportunity in a well-established logistics company
Job Description
We are looking for a dedicated and customer-focused
Customer Focus Executive (Freight)
to join our logistics operations team.
In this role, you will serve as the
main point of contact for freight customers , handling bookings, shipment tracking, documentation, billing, and issue resolution. You’ll collaborate with internal teams, carriers, and vendors to ensure smooth cargo movement and exceptional service delivery.
Key Responsibilities
Customer Engagement & Support
Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
Build strong relationships with clients by providing timely updates and proactive communication
Shipment Coordination
Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
Monitor shipments and provide real-time status updates
Complaint Management
Handle customer concerns professionally, aiming for swift and effective resolution
Documentation & Compliance
Prepare, review, and manage documents such as MAWB, HAWB, DG Declarations, and bills of lading
Ensure all shipping documents comply with customs and regulatory requirements
Billing & Invoicing
Process invoices accurately and in a timely manner
Coordinate with the finance team to resolve discrepancies or adjustments
Sales Support
Assist the sales team with client follow-ups, rate quotations, and post-booking coordination
Recordkeeping & Reporting
Maintain accurate customer and shipment records for operational and audit purposes
Process Improvements
Suggest and support continuous improvement efforts across customer experience and operations
Requirements
Diploma/Degree in Logistics, Supply Chain, Business, or related field
Minimum
5 years
of experience in logistics/freight forwarding (airfreight preferred)
Proficient in freight documentation and customs processes
Experience with billing and invoicing systems
Excellent communication, coordination, and customer service skills
Able to multitask and work well in a fast-paced environment
Strong attention to detail and accuracy in documentation
Work Schedule & Allowances
Rotating shifts (weekly):

  • 8:30 AM – 6:00 PM
  • 2:00 PM – 10:00 PM

️ Shift allowance provided for PM shift
Rotating weekend duties (Sat & Sun):
Assigned on a rotating basis among team members, approximately once a month.
• Work from home
️ Weekend WFH allowance provided
Why Join Us?
Stable company with strong industry presence
Collaborative and inclusive work culture that values your input
Opportunity to work in a critical, customer-facing role
Supportive team and leadership
#J-18808-Ljbffr

  • Customer Focus Executive

    3 weeks ago

    Singapore SATSACO EXPRESS TRANSPORTATION PTE LTD Full time

    Roles & Responsibilities Location: Airfreight Centre, ChangiJob Highlights5+ years in freight forwarding or logistics required Strong skills in airfreight documentation, billing & invoicing Rotating shifts with allowances + weekend WFH Client-facing role with operations, coordination & customer care Growth opportunity in a well-established logistics...

  • Customer Focus Executive

    6 days ago

    Singapore SATSACO EXPRESS TRANSPORTATION PTE LTD Full time

    Roles & Responsibilities Location: Airfreight Centre, Changi Job Highlights 5+ years in freight forwarding or logistics required Strong skills in airfreight documentation, billing & invoicing Rotating shifts with allowances + weekend WFH Client-facing role with operations, coordination & customer care Growth opportunity in a...

  • Customer Focus Executive

    5 days ago

    Singapore SATSACO GROUP Full time

    Location: Airfreight Centre, Changi Job Highlights 5+ years in freight forwarding or logistics required Strong skills in airfreight documentation, billing & invoicing Rotating shifts with allowances + weekend WFH Client-facing role with operations, coordination & customer care Growth opportunity in a well-established logistics company Job...

  • Sales Professional with Customer Focus

    1 week ago

    Singapore beBeeCustomer Full time

    Job Description We are seeking a skilled Sales Executive to join our team. As a sales professional, you will play a vital role in driving our sales efforts and delivering top-notch service to our customers. You will be responsible for both online and offline sales, with a focus on B2C transactions. Additionally, you will have the opportunity to explore...

  • Customer Focus Executive

    1 week ago

    Singapore CVISTA HR CONSULTING PTE. LTD. Full time $40,000 - $80,000 per year

    Location: Responsibilities: Act as the primary point of contact for daily operations issues, inquiries, and technical support requests. Assist new customers through the onboarding process. Proactively identify potential challenges or areas for improvement and take corrective measures to ensure customer satisfaction and retention. Work closely with...

  • Customer Success Mgr

    2 weeks ago

    Singapore Micro Focus Full time

    Serves as the business sales lead for an enterprise account or other large accounts, and may also act as the account lead for a substantial area of a Corporate Account. Understands a client’s critical business priorities and supporting IT challenges and requirements. Focuses on driving value for the client, while maximizing competitive share, revenue, and...

  • Sales Support Executive

    2 weeks ago

    West Singapore HR Focus Full time

    **Working days & Hours : Monday to Friday - 8.30am to 6pm**: - **Location: Jurong East**: - **Salary up to $4000 with attractive benefits**: - **Nature of Business: Maintenance and Application services for audio telecommunication equipment** **Job Descriptions**: - Generates and processes new sales leads as necessary - Answers phone calls from customers...

  • Customer Focus Officer

    3 weeks ago

    Singapore SATSACO EXPRESS TRANSPORTATION PTE LTD Full time

    Roles & ResponsibilitiesLocation: Airfreight Centre (Changi) About the RoleWe are seeking a dedicated, customer-centric Customer Focus Officer (Freight) to be the key liaison between our customers and our freight operations team. If you thrive in a fast-paced logistics environment, have an eye for detail, and enjoy solving problems while supporting...

  • Premium Support Engineer Smax

    2 weeks ago

    Singapore Micro Focus Full time

    **_ **Responsibilities**: - ** - Integrate technical knowledge and business understanding to create solutions for customers. - Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues. - Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex...

  • Full Time Customer Service Associate

    2 weeks ago

    Singapore FOCUS MOVEMENT PTE. LTD. Full time

    Focus Movement is seeking experienced customer service personnel to join their dedicated front desk team. **REQUIREMENTS**: - Minimum 2 years' customer service experience - Enjoys client interaction and service oriented - Detailed, meticulous and able to work independently - Ability to multi-task, prioritize, and manage time effectively - Experienced in...