Delivery Manager

3 weeks ago

Singapur, Singapore Cognizant Full time

Delivery Manager - ServiceNow at Cognizant Overview We are seeking a Senior Project Manager with strong ServiceNow experience, who will also perform Business Analyst responsibilities. This dual role involves overseeing project delivery, managing a development squad, gathering business requirements, and ensuring compliance with government frameworks. Scope of Work Project Management: Track project timelines, resources, risks, and change requests. Quality & Delivery: Oversee automated testing frameworks and CI/CD pipelines. Compliance & Standards: Ensure adherence to client’s guidelines and government frameworks. Environment & Data: Manage client-provided environments, deployments, and data migration. Sprint & Backlog: Manage sprints, releases, and risks using SGTS tools (e.g., Gitlab, JIRA). Roadmap: Develop and maintain a product roadmap aligned with business objectives. Business Analysis: Conduct workshops to gather business requirements and processes; maintain and prioritize product backlog; define and validate user stories and acceptance criteria; perform gap analysis between current and future state processes; support UAT with test case preparation and acceptance validation; ensure solutions deliver business value and measurable KPIs. Stakeholder Management: Conduct discovery sessions, communicate progress and risks to stakeholders, provide end-user training and onboarding materials, ensure smooth adoption of ServiceNow solutions, and support change management and adoption planning. Documentation & Knowledge Management: Develop and maintain SOPs, user manuals, process documentation, and an up-to-date knowledge base; maintain system architecture and integration specifications. System Maintenance & Support: Establish and enforce response time SLAs; balance maintenance and new development; categorize and prioritize maintenance items, perform health checks, monitor batch jobs, provide performance analysis during sprint reviews, and track KPIs with automated alerting thresholds; integrate maintenance activities into sprint cycles. Experience & Requirements 7–8 years delivering application development projects, with at least 4 years of ServiceNow experience in enterprise/government environments. Key skills: Agile project management, backlog management, release planning, governance & compliance, stakeholder engagement, documentation, business analysis, solution adoption. Technical knowledge: ServiceNow – HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub. Preferred Certifications: ServiceNow CSA; ServiceNow ITSM/HRSD Implementation Specialist; Certified Scrum Master. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: IT Services and IT Consulting; Business Consulting and Services Note: This job description focuses on the responsibilities, qualifications, and working expectations for the Delivery Manager - ServiceNow role. It does not include any non-relevant promotions or extraneous site notices. #J-18808-Ljbffr

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