
Manager, Business Service Excellence
1 week ago
What the role is:
The temp staff will support Business Service Excellence with the following:
What you will be working on:
The temp staff will support Business Service Excellence with the following:System Transition Management:Providing administrative support during system transitions. This encompasses processing applications manually, conducting thorough document verification, and supporting the implementation of new system features while maintaining service standards. You will also oversee the systematic archival of documents from existing systems to ensure audit readiness and compliance.Appeals Management:Handling appeal cases and providing status updates to advisors on a regular basis. This involves managing case escalations, maintaining detailed documentation of all appeals and their resolutions, providing timely progress updates to advisors, and preparing comprehensive reports on case status and outcomes.
What we are looking for:
• At least 2 years of experience in operations management, customer service, or appeals handling
• Strong analytical and problem-solving skills with ability to handle complex cases
• Excellent attention to detail and process documentation capabilities
• Proficient in Microsoft Office Suite, especially Excel and database management
• Strong written and verbal communication skills with ability to handle sensitive stakeholder interactions
• Experience in handling confidential information with utmost discretion
• Ability to work independently and manage competing priorities in a fast-paced environment
About Workforce Singapore
Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges.WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core.While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs
#J-18808-Ljbffr-
Business Development Executive
2 weeks ago
Singapore Excellence SG Full timeFulltime - Singapore **Roles & Responsibilities**: - Establish new customer base in the region. - Servicing existing customers. - Continuously identifying, develop and explore new business opportunities with all customers to achieve continuous growth. - Follow up closely on sales enquiries and quotation submitted - Perform other ad-hoc duties as...
-
Manager, Business Service Excellence
3 weeks ago
Singapore WORKFORCE SINGAPORE AGENCY Full timeRoles & ResponsibilitiesThe temp staff will support Business Service Excellence with the following:System Transition Management:Providing administrative support during system transitions. This encompasses processing applications manually, conducting thorough document verification, and supporting the implementation of new system features while...
-
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.[What you will be working on]As a Deputy Manager in the Office of Organisation and Service Excellence (OSE), you will lead and...
-
Social Services Professional
2 days ago
Singapore beBeeCase Manager Full timeJob DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...
-
Senior Manager, International Business Services
2 weeks ago
Singapore Singapore Business Federation Full timeAs a Senior Manager (International Business Services), you will be part of the International Business Division (IBD) of the Singapore Business Federation to help Singapore companies and SMEs Learn, Land and Localise overseas. This position supports SBF International Business Division in four key functions: (1) formulate and monitor progress of initiatives...
-
Operations Excellence Manager
1 week ago
Singapore SELECT SERVICE PARTNER SINGAPORE PTE LTD Full time**Job Responsibilities - Work with market operation leads to define Operations Excellence in Asia Pacific in the areas including but not limited to Shift Leadership, Unit processes, Health & Fire Safety and Customer Service - Develop and adapt processes and tools to achieve Operations Excellence in each of these areas and implement through local operations...
-
Service Excellence Manager
2 weeks ago
Singapore beBeeCustomerService Full time $60,000 - $80,000Job Title: Customer Service Lead">Role Summary">We are seeking an experienced Customer Service Lead to oversee our customer service operations and drive excellence in customer experience.">About the Role">The ideal candidate will have a strong background in customer service management, with experience leading high-performing teams and driving business...
-
Servicing Excellence Manager
2 weeks ago
Singapore beBeeLeadership Full time $80,000 - $120,000Job Title:Servicing Excellence ManagerAbout the Role:We are seeking a dynamic Servicing Excellence Manager to oversee our restaurant operations.The ideal candidate will have experience in leading teams and providing exceptional customer service.As a key member of our team, you will be responsible for ensuring seamless service delivery and maintaining high...
-
Business Service Excellence Specialist
2 weeks ago
Singapore beBeeExcellence Full time $60,000 - $80,000Job Description:Our organization seeks a skilled professional to support the Business Service Excellence team with various tasks.System Transition Management: Assist with the implementation of new system features, ensure service standards are maintained, and oversee the archival of documents from existing systems for audit readiness and compliance.Appeals...
-
Service Excellence Manager
2 weeks ago
Singapore beBeeOperations Full time $80,000 - $120,000Job Opportunity:The IT Operations Manager oversees the service process, ensuring excellence and driving improvements. They act as liaison between customers and technical support teams.Main Responsibilities:Coordinate operational issues and customer needs.Build, maintain, and manage relationships with internal customers.Represent customer needs to post-sales...