Service Excellence Manager

5 days ago


Singapore beBeeServiceExcellence Full time $90,000 - $120,000
Service Excellence Manager

We are seeking a seasoned Service Excellence Manager to join our team. The ideal candidate will have a strong background in service quality and a passion for delivering exceptional patient experiences.

The Service Excellence Manager will be responsible for managing feedback and enhancing patient experience following the implementation of new national systems. This includes conducting surveys, organizing programs and events, and planning focus group discussions.

The role requires an individual who can distill encounters into meaningful quality service initiatives for systemic improvement. Your core responsibility is to facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organization's service culture.

You will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

Key Responsibilities:

  • Manage feedback and enhance patient experience
  • Conduct surveys and analyze feedback trends
  • Organize programs and events to promote service excellence
  • Develop and implement quality service initiatives
  • Analyze data and present insights to stakeholders

Requirements:

  • Bachelor's degree in Marketing, Communications, Psychology, or a business-related discipline
  • At least 5 years of working experience in marketing communications or service quality

About Us:

We are a leading healthcare provider dedicated to delivering exceptional patient experiences. Our team is passionate about improving healthcare outcomes and we are committed to attracting and retaining top talent.



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