
Service Excellence Manager
6 days ago
Job Title: Service Excellence Manager
Service Excellence Overview:The successful candidate will oversee customer service operations, leading a team to deliver exceptional customer satisfaction. Key responsibilities include managing customer complaints, coordinating internal departments for effective support, and driving continuous improvement in aftersales service.
Aftersales Customer Service Management:- Provide guidance and performance feedback to ensure compliance and service excellence.
- Ensure seamless coordination with internal departments to maintain effective customer support post-purchase.
- Collaborate with the Aftersales department to define and monitor customer service goals and objectives.
- Administer Customer Experience Surveys using an online platform.
- Develop and implement customer service policies, procedures, and standards aligned with company objectives.
Required Skills and Qualifications:
- Diploma in Business, Communications, or a related field with a proven track record of handling customer complaints and managing customer satisfaction programs.
- Minimum 3 years of experience in customer service, aftersales support, or customer experience roles.
-
Office of Organisation and Service Excellence
6 hours ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.[What you will be working on]As a Deputy Manager in the Office of Organisation and Service Excellence (OSE), you will lead and...
-
Manager (Training Excellence)
5 days ago
Singapore Public Service Division Full time $104,000 - $130,878 per year[What the role is]The Singapore Aviation Academy (SAA) is the training arm of the Civil Aviation Authority of Singapore. It drives capability development for the Singapore air hub and capacity building for the international aviation community. To ensure SAA's continued relevance and to establish it as a centre of excellence for aviation knowledge, the SAA is...
-
Service Excellence Manager
2 weeks ago
Singapore beBeeCustomer Full timeJob Title: Service Excellence Manager The role of a Service Excellence Manager is pivotal in delivering an outstanding experience for students, parents, and prospects - from initial engagement to ongoing academy involvement. Key Responsibilities: Oversee and guide the customer service team, ensuring high performance and morale through effective...
-
Service Excellence Manager
1 week ago
Singapore beBeeServiceExcellence Full time $90,000 - $120,000Service Excellence ManagerWe are seeking a seasoned Service Excellence Manager to join our team. The ideal candidate will have a strong background in service quality and a passion for delivering exceptional patient experiences.The Service Excellence Manager will be responsible for managing feedback and enhancing patient experience following the...
-
Service Excellence Manager
6 days ago
Singapore beBeeService Full time $40,000 - $50,000Job Title: Service Excellence ManagerPosition Purpose:We are seeking a highly skilled and experienced Service Excellence Manager to join our team. As a Service Excellence Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that high standards of quality, service, cleanliness, and values are met.Key...
-
Service Excellence Manager
7 days ago
Singapore beBeeOperations Full time $90,000 - $120,000Job Title: Service Excellence ManagerWe are seeking a seasoned Operations Professional to oversee the daily operations of our beauty and wellness services. The ideal candidate will have a strong background in managing teams, ensuring high standards of service and sales performance, and driving operational excellence.This role requires a leader who can...
-
Service Excellence Manager
1 week ago
Singapore beBeeOperations Full timeJob Title: Senior Operations Manager About the Job We are seeking a seasoned operations manager to oversee our contact centre services. The ideal candidate will have a proven track record of managing high-performing teams, ensuring excellent customer service, and driving business growth. Key Responsibilities Team Leadership : Manage a team of...
-
Business Development Executive
4 days ago
Singapore Excellence SG Full timeFulltime - Singapore **Roles & Responsibilities**: - Establish new customer base in the region. - Servicing existing customers. - Continuously identifying, develop and explore new business opportunities with all customers to achieve continuous growth. - Follow up closely on sales enquiries and quotation submitted - Perform other ad-hoc duties as...
-
Service Excellence Manager
6 days ago
Singapore beBeeCustomer Full time $2,500 - $4,000Job Title: Service Excellence ManagerWe are a modern Asian restaurant seeking a friendly and proactive Service Excellence Manager to contribute to our Front-of-House team.The ideal candidate will have a passion for delivering excellent customer service, experience in Food and Beverage (F&B) and hospitality, and the ability to work effectively under...
-
Service Excellence Manager
5 days ago
Singapore beBeeGuest Full time $54,000 - $72,000Service Excellence ManagerJob Summary:A Service Excellence Manager will oversee daily operations to ensure seamless service delivery from open to close. Anticipating and meeting guests’ needs, resolving issues promptly, and making every interaction memorable are key responsibilities.Key Responsibilities:Manage Daily Operations: Ensure smooth service...