
Service Excellence Manager
4 days ago
Job Summary:
A Service Excellence Manager will oversee daily operations to ensure seamless service delivery from open to close. Anticipating and meeting guests’ needs, resolving issues promptly, and making every interaction memorable are key responsibilities.
Key Responsibilities:
- Manage Daily Operations: Ensure smooth service delivery by overseeing daily activities.
- Delight Every Guest: Anticipate needs, resolve issues, and create memorable interactions.
- Develop Team Members: Support and train crew members to excel in their roles.
- Maintain Standards: Uphold high standards in service, hygiene, and presentation.
- Foster a Positive Atmosphere: Maintain a welcoming, professional environment.
Requirements:
- Previous supervisory experience (F&B experience an asset)
- Strong communication and interpersonal skills
- Ability to thrive in fast-paced environments
- Organized, calm, and solution-focused leader
- Flexibility with rotating shifts across a 5-day work week
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