Service Excellence Manager

2 weeks ago


Singapore beBeePatient Full time $50,000 - $70,000
Service Excellence Manager

As a key member of our dynamic team, you will play a pivotal role in advancing patient engagement, empowerment, and experience through effective quality service management.

Main Responsibilities:

  • Manage customer feedback to enhance the overall patient experience post-implementation of new national systems.
  • Analyse customer interactions to identify meaningful quality service initiatives for systemic improvement.
  • Ensure timely resolution of service-related complaints using performance indicators as guidelines.
  • Collaborate with teams to develop and execute hospital-wide initiatives that promote service excellence.
  • Conduct surveys, design programmes, and facilitate focus group discussions to gauge service quality.
  • Support data analysis by creating and updating dashboards for feedback metrics.

Requirements:

  • Bachelor's degree in Marketing, Communications, Psychology, or a related field.
  • A minimum of 5 years' experience in marketing communications or quality assurance, preferably within the healthcare sector.


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