Learning Success Partner

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About the role:

The Learning Success Partner is accountable for ownership and delivery for initiatives in the areas of Learning & Development (L&D), Talent, Performance, and Employee Engagement in the ASEAN+I region. They partner with business leaders and HR to provide the interface between the business and L&D, Talent, Performance, and Engagement.

Through consultation with stakeholders, they understand and quantify L&D requirements to effectively curate and direct towards the global solutions available, or needed find off-the-shelf solutions provided by the local vendors.

They are the interface between the global teams like Capability Development Managers and Learning Solutions and the countries in ASEAN+I. They also execute L&D locally for Thailand and Singapore.

Key Responsibilities

Learning & Development:

• Consulting with local business and HR teams on learning and skills-related topics, including conducting learning needs analyses in partnership with the business.
• Understanding the global portfolio and communicating Learning Success objectives and deliverables to HR stakeholders and the wider business.
• Providing second-line support for employees and handling learning and development-related requests, ensuring appropriate follow-up or redirection.
• Participating in team conversations with Capability Development Managers, Employee Experience, and Learning Solutions to support the rollout of global L&D programs and initiatives.
• Delivering local, niche solutions and supporting implementation, including co-facilitation where needed.
• Reviewing L&D processes and policies to ensure business relevance and alignment with current trends and best practices in learning and development.

Talent Management:

• Talent Pool Identification: Identifying and developing talent pools in collaboration with Human Resources Business Partners (HRBPs).
• Succession Planning: Creating and maintaining succession plans for key roles within the organization in collaboration with HRBPs.
• Global Talent Programs: Oversee ASEAN+I's region participation in global talent programs to ensure the development of high-potential employees.
• Korn Ferry Feedback for Talent: Utilize Korn Ferry assessment feedback to drive talent development and growth.

Performance Management:

• Serve as subject matter expert and global champion for the globally aligned "Connect Performance Process".
• Facilitating and delivering HR briefings and manager/employee sessions throughout the HR lifecycle, for example, the "Connect Performance Management", to ensure smooth implementation.

Employee Engagement:

• Supporting Employee Engagement survey for the ASEAN+I region and partner with global Engagement counterparts.

Key Performance Indicators

• They will work across the ASEAN+I L&D, Talent, Performance and, Engagement function and counterparts to ensure solutions effectively support specific business outcomes of the ASEAN+I region.
• Communicating and implementing L&D, Talent, Performance, and Employee Engagement initiatives to the HR stakeholders and business.
• Facilitating and delivering on manager/employee sessions within HR lifecycle, e.g. "Connect Performance Management".
• Completion of ad-hoc requests for the team e.g., Ask Learning & Skills.
• Timely response to BAU requests as needed.

Mandatory Requirements:

• Tertiary education in HR or related field which may include - Business, Commerce, Marketing, Psychology, Human Resources
• 5+ years' work experience, professionally qualified or working towards accreditation or comparable HR experience, tertiary qualifications in adult learning or equivalent.
• Proven experience in consulting on L&D and Talent topics, including conducting learning needs analyses and managing talent.
• Experience in Performance Management.
• Experience in Employee Engagement.
• Demonstrated ability to engage with and influence HR and business stakeholders.
• Proven track record of success in delivering L&D projects and initiatives.
• Experience delivering workshops or training programs in both virtual and in-person formats.
• Experience supporting employee learning queries.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources and Information Technology
• Industries Technology, Information and Media, Information Services, and IT Services and IT Consulting

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