
Partner Success Specialist
2 weeks ago
**About SG EPAY**
SG EPAY is a Singapore-based FinTech company licensed by the Monetary Authority of Singapore (MAS). We deliver innovative digital payment and acquiring solutions, empowering merchants and partners across the region. Our mission is to drive seamless digital commerce with a strong commitment to compliance, efficiency, and customer success.
**Role Overview**
We are looking for a proactive and relationship-driven **Partner Success Specialist**to support and grow our network of partners and merchants. You will act as the key point of contact for partners, ensuring they are fully supported, maximising the value of our solutions, and contributing to long-term business growth. This role requires excellent communication skills, attention to detail, and a strong customer-first mindset.
**Key Responsibilities**
- Build and maintain strong relationships with key partners and merchants, ensuring their continued success with SG EPAY solutions.
- Drive partner onboarding, training, and enablement to ensure smooth adoption of products and services.
- Serve as the primary point of contact for partner inquiries, escalations, and operational support.
- Collaborate with internal teams (Sales, Operations, Finance, Compliance, and Tech) to deliver seamless partner experience.
- Monitor partner performance, prepare reports, and share actionable insights with both internal stakeholders and partners.
- Identify opportunities to enhance partner engagement, cross-sell additional services, and drive growth.
- Support partners in resolving payment or operational issues, ensuring compliance with MAS regulations and company policies.
- Assist in partner retention strategies and contribute to business process improvements.
- Participate in partner events, meetings, and presentations as required.
**Requirements**:
- Diploma/Degree in Business, Communications, or a related field.
- 1-3 years of experience in account management, partner success, customer success, or business support (experience in fintech, banking, or payments preferred).
- Strong proficiency in **Mandarin and English**(written and spoken) to engage with regional partners and stakeholders.
- Excellent interpersonal and communication skills, with a customer-first focus.
- Strong organisational, multitasking, and problem-solving abilities.
- Competency in Microsoft Office (Excel, PowerPoint, Outlook); familiarity with CRM systems is a plus.
- Proactive and independent worker with the ability to collaborate in a fast-paced environment.
**Personal Attributes**
- Relationship builder with a service-oriented mindset.
- Professional, adaptable, and solution-focused under pressure.
- Driven to deliver value and contribute to partner and business growth.
-
Partner Success Manager, Eero, Partner Success
2 weeks ago
Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) - B12 Full timeA Master’s degree or foreign equivalent in business administration/management or related field and 3 years of experience in account management or business development. In the alternative, Bachelor’s degree or foreign equivalent in business administration/management, or related field and 7 years of experience in account management or business...
-
Learning Success Partner
4 weeks ago
Singapore Fujitsu Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Fujitsu Talent Acquisition Lead @ Fujitsu | Work your way, find your future at Fujitsu About the role: The Learning Success Partner is accountable for ownership and delivery for initiatives in the areas of Learning & Development (L&D), Talent, Performance, and...
-
Partner Success Manager
1 day ago
Singapore The Scalers Full timeYou will only be eligible for this role if you have either worked or studied abroad (on-site).We're looking for a highly motivated Partner Success Manager to join our Partner Success team. As a Partner Success Manager, you will be the main point of contact for all our valued Partners. Your key responsibilities will include managing our Partners" expectations...
-
Partner Success Manager
2 weeks ago
Singapore Cisco Systems Full time**What You'll Do** As a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include: - Enabling key Partners to drive the...
-
Be a Project Success Partner
20 hours ago
Singapore beBeespecialist Full timeProject Support Specialist Job DescriptionThis role is ideal for individuals who can work independently and as part of a team to deliver high-quality project outcomes. The Project Support Specialist will be responsible for providing comprehensive support to designated participants, ensuring timely and accurate information gathering.To achieve this, the...
-
Partner Success Manager
2 weeks ago
Singapore Moovaz Full time**About us** Moovaz is the global movement of people and technology, dedicated to make international relocation a freeing and exhilarating experience. Our one-stop relocation e-platform and innovative solutions enable our hosts and vendors’ partners to liberate the consumers to move without fear and move with hope and anticipation of what’s to...
-
Customer Success Specialist
2 weeks ago
Singapore Quandoo GmbH Full time**Company Description**: Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team! Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we...
-
Partner Success Manager
19 hours ago
Singapore Income Insurance Limited Full timeThe Digital Transformation Office (DTO) plays a crucial role towards Income's vision of insurance made different by leading innovative digital initiatives and building new business models to serve digital-first consumers and position Income for the future. Some examples include the first rainsurance in Singapore which protects individuals against fare surge...
-
Customer and Partner Success Manager
2 weeks ago
Singapore MEGA ASIA SOFTWARE PTE. LTD. Full time**About your job** As a Customer & Partner success manager you will manage a portfolio of key APAC customers & partners and help them grow. You will advise them regularly on best practices for Enterprise Architecture and software adoption, in a view to ensure high net customer retention. Your advisory will lead to new services engagements on one side, but...
-
Training Success Specialist
1 day ago
Singapore Prosci Singapore Full timeTraining Success Specialist (Contractor)Training Success Specialist (Contractor)Get AI-powered advice on this job and more exclusive features. This Training Success Specialist Contractor (TSS) role is a perfect opportunity for someone who values flexibility while also seeking the chance to work and travel on a regular basis. The role has been created in...