Partner Success Specialist

2 weeks ago

Central Singapore Osome Full time

We are OSOME, the corporate services platform of the future. Our goal is to enable entrepreneurs to focus on their clients, product and team, instead of spending hours on admin. Our partner network is extensive and includes well known accelerators, investors and brand names.
With Singapore as the headquarter, Osome has expanded to Malaysia, Hong Kong, United Kingdom with a total staff strength of more than 350 employees servicing more than 7500 clients.
You are highly empathetic and organised and love nurturing and growing relationships. A big part of your job will be to make sure the revenue generated by partners is constantly growing, which is to be achieved through strong relationships and exceptional service quality.
We are on an exponential growth path and are looking for passionate, client-centric individuals to join us. We are the future of accounting services, and you can be the face of it
Check out what our employees have got to say about working in Osome here

**Responsibilities**
- Build strong relationships with new and existing partners by providing strong partner support to ensure smooth adoption of Osome’s suite of services.
- Address partners’ concerns within the agreed timeframe via various online platforms.
- Ensure excellent customised services are delivered to partners in a timely manner.
- Service and manage partner accounts throughout the contractual period.
- Identify up-sell and cross-sell opportunities to ensure growth attainment through enhanced partner support.
- Communicate with the operational teams to ensure a high standard of service quality and coordination.
**Requirements**:

- Relevant working experience in a similar role and/or industry is a plus
- Experience in a Partner Success/ Partner Services and Account Management role or similar
- Self-motivated and proactive, and able to work meticulously under tight deadlines
- Strong interpersonal skills; independent yet be able to contribute in a team
- Outstanding verbal and written communication skills
- Positive attitude and willing to continuously develop and learn
- Goal-oriented and possess the drive to succeed and overachieve
- Excellent problem-solving skills
- Able to adapt quickly to changing priorities and challenging situations
**Benefits**
- Join a hyper fast growing company
- Experience the most exciting growth phase of a start-up first-hand - we are on an exponential growth path and providing each individual opportunity to change the way we do things
- Be on the forefront of development when it comes to accounting best practices
- Work closely with our tech team to help shape the face of corporate services in the future.
- International environment
- Competitive salary, performance incentives & medical benefits

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