Partner Success Manager

1 week ago

Singapore Autodesk Full time

**Job Requisition ID #**

22WD56365

ROLE PURPOSE

The Partner Success Manager drives the transformation of our reseller channel to deliver world class customer success practices and services. This role will build long-term relationships with new and existing partners by being attentive to their immediate needs in driving new service offering and Customer Success motions as well as providing structured programs to help them achieve their goals. In this role you will be responsible for building a high performing Partner customer success and service practice to deliver customer outcomes, and ultimately, best in class retention, adoption, and expansion results.

KEY ACCOUNTABILITIES
- Assess, develop, document, and track a detailed annual Customer Success (CS) strategic development plan in collaboration with the partner leadership and partner teams to drive customer success organizational transformation for at scale & large customers. Including successful partner CS activities throughout lifecycle for all customer segments.
- Help Partners Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
- Work with Solution and Sales executives to align the right partners with the right services opportunities based on account needs and partner capabilities. Take lead on defining governance plan, establishing teaming agreements, non-disclosure agreements, and partner contracts as needed.
- Assist in helping our Partners develop a strategic roadmap/Customer Success Plan for their key Customers to ensure the successful and broad adoption of Autodesk solutions
- Monitor program effectiveness with Partners and with our Partner’s Customers and make recommendations for change as needed.
- Leads coordinated cross-functional business reviews with the partner. Coordinates, collaborates and strategizes closely with assigned Autodesk stakeholders (PBC, PM, IPM, SSE, CSS, etc.) and assures there is alignment and full transparency. Participates in Partner QBR/QBPs.
- Delivers a quarterly in-depth partner CS practices and services progress report, (including but not limited to maturity index progress, CS investments, Revenue Retention Rate, Grower/Shrinker metrics) to Autodesk and partner leadership.

KEY SKILLS
- Strong communication and influencing skills to share new business ideas and plans
- Ability to keep people accountable to deliver
- Project Management capability
- Fluent languages spoken and written: Mandarin & English

PREFERRED EXPERIENCE & SKILLS
- 4+ years partner engagement

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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