Head of Business Solutions, APAC

About us

Indicia Worldwide is an insight and technology-led communications agency with global production expertise. 

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future. 

The output: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.  

Purpose of the role 

Vision: realises the power of transformation & bespoke solutions in creating value at every stage of a client’s exposure to Indicia Worldwide.

Mission : overcome challenges, seize opportunities, and achieve sustainable growth through innovative, tailored solutions enhancing the support to our teams and service to clients.

Approach: design and activate strategic solutions for clients (internal or external) through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.  

Skills, knowledge, experience and exposure

A highly skilled professional, the Head of Business Solutions will likely have over 8 years of experience in a consultancy environment. With strong commercial and tech awareness, the HBS will also have proven leadership experience, with cultural awareness and diversity focus.

Fluency in English is a must. Other language(s) are desirable but not mandatory.

The Head of Business Solutions APAC will have

Activation

The activation of the remit involves a comprehensive approach to solution design, implementation and improvement ; in collaboration with the Implementation & Operational Excellence team.

Engaging both internal and external stakeholders in a consultative manner to deeply understand their needs and processes. This entails conducting thorough analyses from stakeholder meetings, process mapping, and market research to drive actionable insights.

Working closely with Product, Engineering, and Data, and jointly developing appropriate technological responses to operational applications, that will have to be effectively presented them to senior and executive stakeholders, ensureing alignment with business goals

Additionally, supporting strategic new initiatives from the wider business as a Subject Matter Expert, and facilitate seamless integration with other solutions and plans being worked or deployed.

Maintaining clear communication through comprehensive documentation, regular reporting, and deployment of communication plans at various organizational levels, supporting transparency and alignment throughout the process.

People

Ensure stakeholder satisfaction through constant communication and adherence to change management principles. Remain open to stakeholder feedback and flexible in adjusting project plans. Additionally, your responsibility includes preparing and deploying communication plans tailored to various organizational levels, fostering transparency and alignment throughout the change process.

If applicable, develop and oversee a robust team of Business Solutions Managers. Handling the entire employee life cycle, from recruitment to performance management, providing supervision, training, coaching, and addressing behavior. Additionally, forecasting and analyzing resource needs, resolving capacity conflicts, and utilizing organizational prioritization for efficient resource planning is required.

Advocate for tech-related solutions, regionally and globally, with the operational teams but also senior management and clients, supporting right levels of tech usage/adoption.

Differentiation

Leverage data for innovative solutions, technology for efficiency, and champion sustainability that create an impact, a competitive advantage, in how challenges and opportunities presented to Business Solutions are responded.

Product & Services

Developing and maintaining a depth of knowledge of our capabilities, and continually expanding your expertise around market trends in marketing, procurement and general business. Showing a genuine interest in our clients’ businesses, challenges, markets and industries.

Driving Growth

Support our growth and marketing teams in shaping our future response to market demands and client needs. This could involve conducting market research, gathering customer feedback, and analyzing data to identify areas for product/service improvement or expansion. 

The mindset to navigate the role

Leading stakeholders' relationships and high-performance teams requires a real skill in processing and navigating business and people situations. The following examples will apply to the role:

• Capable of innovative thinking, with a demonstrated ability to deliver results in complex change management environment.
• An ability to interpret how situations and thinking might evolve. Proactively anticipating potential challenges and opportunities to the business and developing corresponding thinking to manage business impact. Applied in people management.
• Resilience as a leader with competency in building capability within teams to ensure that multiple requirements can be simultaneously managed without an impact on business performance.
• The ability to understand business positions from several perspectives. Appreciating the needs of multiple parties to better determine positions in negotiations and business decisions.
• Able to make decisions and set direction according to the requirements of the role.
• Able to work proactively, capable to present & convince senior stakeholders of the recommendations’ value
• Thanks to excellent communication skills, able to communicate effectively with partners, cross functional teams, and senior management both written and verbal

The softer skills that we believe, will help candidates thrive in this role

Whilst there is no specific definition of behaviours required to successfully deliver on the role, the following are characteristics we would expect to see :

• Ever in the pursuit of balance. One eye on delivering outstanding outputs to clients and one eye on defining tomorrow’s next stage of the procurement function. Balancing the ever-constant focus between strategy and delivery.
• With a high level of energy. Self-motivated. Skilled in creating an environment that is self-motivating and motivates others to be their best.
• Curiosity is fuel. The fuel that unlocks our proposition.
• The ultimate collaborator. Bringing together teams from diverse disciplines to unlock potential; always recognising the sum of the parts.
• Problems to solve are opportunities to create value. Interpreting challenges from numerous perspectives; reshaping perceptions to drive answers.

Role Requirements

This role can be based in any of the following APAC locations:

Singapore, the Philippines, Vietnam, Thailand, Indonesia, Malaysia and India (Mumbai).

You will be required to work from the local office a minimum of 1 day per week. Travel through APAC region might be required on occasion.

Whilst the contracted hours for the role are 9.00am to 5:30pm, Mon – Fri, the global nature of the business requires that some meetings and engagements will happen outside of these hours.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.