Head of Engagement, APAC

2 weeks ago

Singapur, Singapore LexisNexis Risk Solutions Full time

Are you an industry expert in Fraud and Identify?

Are you anexperienced people manager who enjoys supporting a dynamic team?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About the Role

Reporting to the Regional Director of Professional Services APAC, you will lead a team of Engagement Managers based across APAC.

Responsibilities

  • Coaching and supporting Engagement Managers. This includes definition of career development plans , completing enabling performance and holding regular catch ups
  • Driving and tracking key account growth through supporting the Engagement managers with defining and executing account plans
  • Driving a common strategy holistically across our customer verticals. This include consistent use of features, end customer adoption of the product. Driving value add to ensure all key targets and objectives are met
  • Building and managing relationships with key customer senior stakeholders as a industry expert/ trusted advisor and point of escalation
  • Collaborating with key account customers to identify and address strategic issues, operational requirements and growth areas
  • Partnering with internal teams such as sales and customer success. Drive initiatives, identifying and developing new opportunities by having a competent understanding of the core product and services
  • Defining and drives processes and consistency for customer engagements and deliverables
  • Adding value by proactively identifying and mitigating risks, providing innovative solutions and recommendations quickly and efficiently. Provides feedback and knowledge gained from accounts to improve the product and services


Requirements

  • Have Fraud and Identity domain expertise within the banking and financial services industry
  • Be an experienced people manager and team leader
  • Have experience driving strategy holistically within and across verticals
  • Be able to prioritizes, supports and oversees team workload and deliverables
  • Have good experience in key account planning
  • Have good problem solving skills and apply Business / Industry knowledge
  • Have experience in customer requirements for upsell opportunities of LNRS products, features and services


Learn more about the LexisNexis Risk team and how we work here

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-.

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.

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