Senior Associate, IBGT Command Centre Lead, Institutional Banking and Future Ready Technology, Technology
6 months ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
Be part of a Command Centre team to handle Incident and Problem Management. Manage a team of Command Centre analysts. Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process. Manage Change Management stakeholders, BCP processes. Help coordinate with cross LOBT stakeholders for Incidents, Change Management and projects impacting IBGT. Manage and coordinate recovery actions and plans for major incidents to resolution. Provide timely and informative updates to management, stakeholders and users until incident closure. Ensure the appropriate level of technical or functional support team is actively engaged. Chair major incident technical bridge call and provide direction if further escalation is required. Ensure that accurate timelines of recovery plans and activities on major incidents are documented. Participate in post incident root cause analysis (RCA) as required and follow up on improvement plans. Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure. Provide monthly incidents trend updates to stakeholders, users and management. Be able to manage incidents on a 24X7 on-call rotational basis. Be able to manage and pick up further responsibilities as part of the role and not limited to Command Centre.Requirements
At least 10 years’ experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution. Knowledge of Trading, Risk, Treasury & Markets applications will be an added advantage. Experience with event monitoring, incident or problem management tools. Excellent communication skills with demonstrated written skills.Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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