Senior Associate, Application Support Engineer, Institutional Banking Group Technology, Technology and Operations
6 months ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
Provide 24 x 7 IT Operational support to production support teams including weekends and holidays. Ready to work in rotation shifts. Incident Management and Reporting. Recovery coordinator for involving the right parties and recording of chronological events. Point of escalation for support staff or management. Review all daily activities and ensure completion of shift duties for each team and proper handover. Monitoring and recovery of batch jobs. Perform health checks. Alert management. Coordinate DR testing and audit. Consolidate and analyse management reports for presentation. Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles. Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team. Ensure proper guidance, training and mentoring are given to new staff. Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams. Ensures on-time communication to stakeholders on application issues. Facilitate and manage business/operations communication during critical issues.Requirements
With at least 5 years experience in banking application support. With Banking or Financial domain knowledge. Must have worked on Operating System: Linux / Solaris / AIX. Must be conversant with SQL. Knowledge of Shell scripting and Job scheduling. Able to provide 24x7 operational support including Weekends and Public Holidays. Clear communication skills both written and oral. Self-starter with excellent crisis management skills.Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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