Commander - Technology Operations

1 month ago

Singapur, Singapore OCBC Bank Full time
Job Summary

We are seeking a seasoned professional to lead our Technology Command Centre, overseeing the overall system health and cyber security operations of the Group. The successful candidate will be responsible for ensuring the smooth operation of our critical systems and managing incidents effectively.

Key Responsibilities
  • Lead the Command Centre on-site monitoring and support teams, and assume command and control of extended support teams in times of incidents.
  • Ensure checks on key system & cyber health indicators based on Standard Operating Procedures.
  • Proactively review business volumes and trends for abnormalities, taking early prevention actions to avoid service disruptions.
  • Manage major incidents, assessing impact and working out workarounds & contingencies.
  • Digest, correlate and analyze information, events from multiple sources, including monitoring events, users and cyber security alerts.
  • Alert and update stakeholders timely, including senior management, on progress of incidents.
  • Track the service restoration progress and escalate to senior management to activate crisis management if there is a potential breach in SLA.
Requirements
  • Possess strong interpersonal and communications skills, with the ability to effectively interface with senior management, support & recovery team and monitoring operators.
  • Active listening skills, situational awareness and attention to details.
  • Strong cognitive skills to handle the steep learning curve required in our complex environment.
  • Strong analytical skills to process multiple channels of information and ability to make the correct judgment.
  • Willing and able to work shift hours (24x7) that include weekends.
  • Works well under pressure, ability to multi-task and adapt to changing circumstances.
  • Works independently with minimal supervision.
  • Self-motivated individual with positive attitude that can accept unforeseen challenges, crisis and sometime disruptions to work life and personal life as part of the role.
Preferred Qualifications
  • Experience in major incident management, knowledge of banking services and ITIL trained.
Location

Singapore

Job Type

Permanent

Full-time

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