Senior Associate, IBGT Command Centre Lead, Institutional Banking and Future Ready Technology, Technology
1 month ago
Job Summary
We are seeking a highly skilled Senior Associate to lead our IBGT Command Centre team in Institutional Banking and Future Ready Technology. The successful candidate will be responsible for managing a team of analysts, assessing and validating major incidents, and coordinating with cross-LOBT stakeholders.
Key Responsibilities
- Manage a team of Command Centre analysts to handle Incident and Problem Management.
- Assess and validate major incidents, manage notifications and escalations as defined in the major incident management process.
- Manage Change Management stakeholders, BCP processes, and help coordinate with cross-LOBT stakeholders for Incidents, Change Management, and projects impacting IBGT.
- Manage and coordinate recovery actions and plans for major incidents to resolution, provide timely and informative updates to management, stakeholders, and users until incident closure.
- Ensure the appropriate level of technical or functional support team is actively engaged, chair major incident technical bridge calls, and provide direction if further escalation is required.
- Document accurate timelines of recovery plans and activities on major incidents, participate in post-incident root cause analysis (RCA) as required, and follow up on improvement plans.
- Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure, and provide monthly incidents trend updates to stakeholders, users, and management.
- Be able to manage incidents on a 24X7 on-call rotational basis and manage and pick up further responsibilities as part of the role and not limited to Command Centre.
Requirements
- At least 10 years' experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution.
- Knowledge of Trading, Risk, Treasury & Markets applications will be an added advantage.
- Experience with event monitoring, incident or problem management tools, and excellent communication skills with demonstrated written skills.
About Us
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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