Senior VP, Wholesale Operations Readiness Centre, Group Technology
6 months ago
Senior VP, Wholesale Operations Readiness Centre, Group Technology & Ops
Posting Date: 08-May-2023 Location:Singapore (City Area), Singapore, Singapore, 048624
Company: United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
You will be managing the Wholesale Operational Readiness Centre Operations (WORC) supporting Wholesale TB and Operations, with effective implementation of Technology changes, understanding and reviewing Requirements from End User perspective, and ensure implementation through effective Testing, Training and Documentation of the users in Operations. WORC is also responsible for the maintenance of user defined system parameters.
Your key responsibilities are:
Lead the team to provide operational readiness support for technology changes to business and operation users Manage staff and related matters Manage the Operational risk on UAT and Parameter Maintenance Manage the department yearly budget Develop the yearly BOW and agree on the associated cost with all stakeholders Manage the risk associated with User Acceptance Testing and Parameter Maintenance Develop and implement efficiency plans and meet agreed KPI on efficiency Ensure team understand the requirements, prepare and completes UAT in the agreed conditions/objectives. Ensure that the team conducts the trainings to end users are completed and end users are able to performed the required changes Ensure that agreed timelines are met and take necessary actions to realign where necessary Review and submit management reports
Job Requirements
Bachelor’s degree Min 10 years of working experience in Operations and Project management Experience in managing large team Strong analytical skills Good stakeholder management skills Good communication and interpersonal skills Proficient computer skills-
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