Manager, Wholesale Operational Readiness Center, Group Technology
7 months ago
Manager, Wholesale Operational Readiness Center, Group Technology & Ops
Posting Date: 11-May-2023 Location:Singapore (City Area), Singapore, Singapore, 048624
Company: United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
Supports effective implementation of Technology changes, reviewing requirements from End User perspective and ensuring effective implementation with the help of testing, training and documentation. Coordinate, manage and execute user acceptance testing for retail banking applications Understand user requirement, review functional specification and plan the testing to ensure adequate testing coverage Manage end to end testing ensuring quality test verification and documentation, defect reporting, issue resolution, and progress tracking in timely manner Support business/ operation users in operational readiness, pilot run, health check and project post implementation Assist in developing system functionality and user training manual, target operating model and other relevant documentation where applicable Analyze and provide support/ relevant input on production issues and/ or customer complaints channeled via support staff/ helpdesk. Assist in developing and executing test automation script
Job Requirements
Bachelor’s degree Operations and Project management experience is a must (Cash Management/ Trade Finance/ Loans/ Channels operations) Proficient computer skills Strong analytical skills Good stakeholder management skills Good communication and interpersonal skills Good analytical skills-
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