Customer Service Specialist

3 months ago


Singapur, Singapore Nordson Corporation Full time

Job Summary

Provides customer service support by processing order information in a timely manner. Partner with the sales, finance and operations to coordinate the order to cash activities and ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Main Responsibilities/Accountabilities

Process orders from customers utilizing the organization’s internal CRM/ERP systems and customer purchase orders, ensuring accuracy and timeliness in processing. Coordinate with internal stakeholders (e.g. Sales teams, Factory, local logistics and sales support teams) to resolve any issues and ensure proper follow through on the processing of orders. Respond to queries from customers appropriately and in a timely manner. Develop and maintain positive relationships with customers to ensure positive customer experience Actively monitor the order status until final delivery. Other duties as assigned by management

Job Requirements

Diploma / relevant certification in any discipline 3-5 years’ relevant experience in an MNC environment preferred Business level English proficiency Experience with handling regional customers preferred Strong attention to details Experience in logistics or shipping Excellent verbal communication skills including active listening Ability to work independently and a team player Experience in Microsoft office and SAP preferred Able to communicate and understand Mandarin

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