Service Specialist

2 months ago


Singapur, Singapore China Mobile International Limited Full time

**Job Summary**

China Mobile International Limited is seeking a highly skilled Service Specialist to join our team in the Asia Pacific Region, Singapore office. As a key member of our APAC Region Office, you will be responsible for building strong customer relationships and identifying new opportunities to grow our business.

**Key Responsibilities**

  • Partner with Account Manager to support, retain, and grow our high-value customers.
  • Build strong customer relationships and identify new opportunities from existing customers.
  • Serve as the single point of escalation to customers for all aspects of lifecycle support that have not been successfully resolved through normal support processes.
  • Assist customers with proper routing for post-sales support and track requests through to completion.
  • Monitor and assist in the implementation of Enterprise Service contracts for multiple large Enterprise customers.
  • Generate and deliver to customers, as needed, standardized reports available from operational systems to track metrics and performance results.
  • Analyze customer complaints, service deterioration, pain points, and make recommendations for improvement of new delivery/post-sales procedures and services.
  • Responsible for completing special projects or assignments appointed.

**Requirements**

  • Possess at least a Diploma in Engineering, Information Technology, Customer Service, or equivalent.
  • Experience in customer service or customer-facing roles.
  • Preferably with experience working in Telecommunications or IT Industry.
  • Team player with excellent analytical and communication skills.
  • Ability to independently discuss options with customers around needs and timeframes, and being able to follow-up timely.
  • Proficiency in all Microsoft products (Excel, Word, Outlook, and MS Projects).
  • Ability to liaise with Mandarin-speaking associates and customers.


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