Medical Services Specialist

1 month ago


Singapur, Singapore Prudential plc Full time
Job Title: Medical Services Specialist

At Prudential plc, we are committed to providing exceptional service to our customers. As a Medical Services Specialist, you will play a crucial role in assisting customers with their medical claims and policy management needs.

Key Responsibilities:
  • Assist customers with submitting claims to third-party insurers
  • Follow up with customers to ensure claims are processed efficiently
  • Process end-to-end policy transaction requests, including reinstatement, upgrade, downgrade, conversion, and termination
  • Provide excellent customer service and support to financial consultants
  • Meet performance targets, including daily call productivity, contact rate, and success rate
Requirements:
  • At least two years' experience in a customer service capacity or outbound/inbound call centre environment
  • One to two years' experience in integrated shield/life insurance/claims will be advantageous
  • Life insurance qualifications – Certificate in Life & Health Insurance will be an added advantage
  • Proficient in MS Office, including Word and Excel
  • Poly diploma, GCE A level, or relevant work experience
  • Strong command of the English language
What We Offer:

As a Medical Services Specialist at Prudential plc, you will have the opportunity to work in a dynamic and supportive team environment. You will be provided with comprehensive training and development opportunities to enhance your skills and knowledge. We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement.


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