Senior Officer, Customer Service Specialist
2 months ago
About the Role
As a Senior Officer, Customer Service Specialist at United Overseas Bank, you will be responsible for fulfilling requests and orders from internal stakeholders and external parties, including Law Enforcement Agencies, Government Authorities, Solicitors, and Regulators.
Key Responsibilities
- Fulfill requests/orders with accuracy within standard Service Level Agreement.
- Prepare daily and monthly statistics reporting.
- Ensure requests are processed within regulatory and compliance guidelines.
- Participate in process improvements and division automation initiatives.
Requirements
- University degree holder in any discipline with 1 to 2 years of working experience in the banking industry.
- Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors, and Regulators will be an added advantage.
- Strong interpersonal skills and ability to resolve issues/problems.
- Data driven and result oriented, with strong analytical skills; high level of attention to detail.
About United Overseas Bank
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices. Our history spans more than 80 years, guided by our values – Honorable, Enterprising, United, and Committed.
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