Customer Success Account Manager
2 months ago
The Relationship Account Management team is a new team within MongoDB’s Customer Success Organization and is focused on sustaining long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established in the last 12 months initially in the Americas and EMEA, and we are now launching in APAC. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale.
Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio. As an Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between.
We are looking to speak to candidates who are based in Singapore office for our hybrid working model.
Our ideal candidate will have
3-5 years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric roleA proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsellsOutstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externallyA background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role. Demonstrated ability to articulate the value of a complex enterprise technologyA mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those conceptsThe ability to work in a fast paced environment An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practicesHigh levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolutionTeam player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc. Prior exposure to database, cloud and infrastructure technology is a plusOn a given day in this role you will
Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategyProactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accountsNegotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal basePromote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customersLeverage data signals and proactive outreach to identify and address potential risk within your portfolioPartner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomesMore about MongoDB’s commitment to diversity and employee well-being
We have other current jobs related to this field that you can find below
-
Customer Success Manager
2 weeks ago
Singapur, Singapore Zendesk Full timeJob DescriptionWe are seeking a dynamic and enthusiastic individual who is passionate about cultivating strong connections and delivering exceptional customer experiences.As Customer Success Managers (CSM), we provide consultation on a range of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite to a diverse...
-
Customer Success Manager
1 month ago
Singapur, Singapore Zendesk Full timeJob Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Manager
1 month ago
Singapur, Singapore Qlik Full timeDescription What makes us Qlik? A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We...
-
Customer Success Manager
4 weeks ago
Singapur, Singapore Ivalua Full timeCUSTOMER SUCCESS MANAGER- Singapore (M/F)Ivalua is a leading provider of cloud-based procurement solutions globally. THE OPPORTUNITYAs a Customer Success Manager, you’ll play a critical role in ensuring that our customers aresuccessful and getting value out of the Ivalua platform. You’ll manage a portfolio ofcustomers as their solutions are implemented...
-
Customer Success Manager
1 month ago
Singapur, Singapore Teradata Full timeCustomer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...
-
Customer Success Manager
2 weeks ago
Singapur, Singapore Qlik Full timeDescription What makes usQlik Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data.A Gartner Magic Quadrant Leader for 13 years in a row!Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone...
-
Customer Success Manager
2 weeks ago
Singapur, Singapore Autodesk Full timePosition Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...
-
Customer Success Manager
1 month ago
Singapur, Singapore Autodesk Full timePosition Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...
-
Customer Success Manager
1 month ago
Singapur, Singapore SAP Full timeWhat you’ll do We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the...
-
Consultant, Customer Success
2 months ago
Singapur, Singapore FUJIFILM Business Innovation Singapore Full timeYou will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management. What does the role look like? Client Relationship Management: • Develop a positive relationship with customer shareholders, channel...
-
Consultant, Customer Success
2 weeks ago
Singapur, Singapore FUJIFILM Business Innovation Singapore Full timeYou will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management. What does the role look like? Client Relationship Management: • Develop a positive relationship with customer shareholders, channel...
-
Head of Customer Success
2 weeks ago
Singapur, Singapore Recooty Full timeJob ResponsibilitiesReporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
-
Head of Customer Success
2 weeks ago
Singapur, Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
-
Principal Customer Success Manager
4 weeks ago
Singapur, Singapore BlackLine Full timeJob Description Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 1, BlackLine has become a leading provider of cloud software that automates and controls the...
-
Customer Success Manager APAC
2 weeks ago
Singapur, Singapore Grafana Labs Full timeAre you passionate about fostering connections, tackling obstacles, and expanding your tech knowledge? If so, come be part of our Success crew at Grafana Labs.The Success team is instrumental in guiding customers towards maximizing their business and technical benefits with Grafana. As a Grafana CSM, you will act as a partner to understand and address...
-
Customer Success Manager
2 weeks ago
Singapur, Singapore ArcBlue Full timeCompany OverviewThe hiring company is a well-established technology & infrastructure firm that powers the technology for some of the largest MNCs and famous brand names. They are looking to expand their footprint in Asia due to increasing demand and new business ventures in the region. To support the growth, they are currently looking for a Customer Success...
-
Customer Success Manager
2 weeks ago
Singapur, Singapore Emplifi Full timeJob Summary The Customer Success Manager is a crucial ambassador for our clients within our digital marketing company. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage a defined book of...
-
Customer Success Manager
1 month ago
Singapur, Singapore SAP Full timeWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Customer Success Manager
1 week ago
Singapur, Singapore SAP Full timeWhat you’ll do We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within SAP LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the...
-
Customer Success Director
2 weeks ago
Singapur, Singapore Anaplan Full timeAnaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...
