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Senior Sales Manager

3 months ago

Singapur, Singapore Capella Singapore Full time

Job Summary

The Senior Sales Manager is responsible for developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. The individual will overlook the activities, performance and work closely with the travel advisers / agents, developing action plan to achieve organizational sales goals and revenue.


The Role

SALES ACTIVITIES

  • Seek revenue-generating opportunities by building strong working relationships with travel advisers and agents and devising tactical offers/packages, as required
  • Work closely with RSO representatives to analyse and capitalise on market trends to come up with sales strategies.
  • Schedule meetings with potential clients and coordinate business deals that seek to promote the hotel and its services
  • Fulfills a minimum of 20 sales activities per week including sales call, entertainment and site inspection.
  • Collaborate and communicate with relevant departments to meet guests' requirements
  • Meet or exceed individual and room sales target set by the management.
  • Ensure sales activities focus on all facilities including Club Residences, Catering, Food and Beverage, Auriga Spa, inclusive of all experiences in the hotel.
  • Prospect new businesses through phone solicitation, on-site sales calls, conducing site-visits, and participations in relevant industry events, trade exhibitions and overseas sales trips to promote the hotel and develop potential business.
  • Develop an action plan that will address the accounts needs and demands and review with Director of Sales and Director of Sales & Marketing on a quarterly basis. This includes tactical plan of action and development of other key accounts
  • Monitors competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders.
  • Promote teamwork and quality service through daily communications and coordination with other departments

Talent Profile

  • Minimum Diploma in Business/Sales & Marketing or equivalent
  • Minimum 5 years of experience in luxury hotels
  • Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels.
  • Systems knowledge (S&C Opera Cloud) and software knowledge (Microsoft Office, etc.)