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Guest Service Executive

2 months ago

Singapur, Singapore The Standard Hotel Full time

Responsibilities: 

Check-in arriving guests and check-out departing guests in a friendly and caring manner according to the guidelines set by the hotel. Review arrivals and departures and be familiar with guest profiles. Upon arrival, complete guest registration process and accommodate special requests whenever possible. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify guest payment method and follow established credit-checking procedures and handle cash payments. Upon departure of guests, process the checkout procedures. Inquire for last minute charges and receive payment from guests. Identify and anticipate guests’ needs and ensure personalised service is provided.  Make memories by creating a series of delightful moments and thoughtful gestures to guests.  Prepare requests for amenities and update traces in Opera.  Handle all front office cashiers’ transactions such as posting of charges to guests and exchanging foreign currency according to procedures. At the end of shift, balance the cash float. Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints. Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings. Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities. Possess a working knowledge of the room reservation procedures. Promotes in-house sales, facilities and upselling program in order to maximise revenue. Complete daily checklists of duties and ensure that a detailed hand over is carried out between shifts including special guests, tasks to be completed. Maintains appropriate standards of conduct, uniforms, hygiene, appearance for the front office department.

Required skills and Qualifications:

Service oriented with an eye for details.  Ability to work effectively and contribute to a team. Self-motivated, energetic, and friendly personality.  Must be always well-presented and well-groomed.  Excellent reading, writing and oral proficiency in English, additional language is a plus.  Willing to work shift-works.  Ability to listen effectively, read, comprehend, and carry out instructions in adherence to the hotel’s policy and procedures.