Guest Services Agent

Job DescriptionReport directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty. The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.Responsible for the supervision of...

JOB SCOPE As a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories. The role will require you to...

JOB SCOPE Overview Join us in our pre-opening team. Curating a non-traditional minibar, a uniquely authentic MBS experience for our guests. Summary of Job Responsibilities As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are...

Summary of Job Responsibilities Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences...

Job Responsibilities Perform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning. Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done. Response to guest requests and be able...

Company Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...

POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...

POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and...

Summary of Job Responsibilities Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences...

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions,...

JOB SCOPE Sort Team Members uniforms and place them on conveyor belt system for them to retrieve. Ensure that uniforms are organized correctly and neatly at designated areas. Maintain cleanliness and adequacy of uniform inventory. Assist at the Wardrobe Counter and attend to any queries or request from Team Members/guest. Provide prompt response to...

JOB SUMMARY Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity. The Concierge should also be fully aware of and acts in...

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.Primary ResponsibilitiesDelivers Friendly and Professional ServiceEnsures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room...

Job Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining...

Job DescriptionThe Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.Primary ResponsibilitiesDelivers Friendly and Professional ServiceEnsures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room...

Job DescriptionResponsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on dutyAll computer input, manual filing procedures, and statistical information relevant to reservations must be of high qualityYou should strive to provide the most comprehensive and accurate information, to telephone callers, guests, and...

JOB SCOPE Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands Attend to shoppers’ enquiries and feedback for customer experience improvement Perform Mall Marketing redemptions and any other duties assigned Attend to Luxury Shoppers (VIP Service training will be provided) Enjoy fun and be a proud ambassador of The...

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...

JOB SCOPE Job Responsibilities Collect linens and amenities from loading bay and distribute them to pantries of designated floors across the 3 hotel towers in a timely and efficient manner in accordance with the established company’s policies and procedures. Collect soiled linens from hotel towers including areas such as pool, spa and fitness...