International Reservation Sales Agent

2 months ago

Singapur, Singapore Sabre Full time

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the agent will handle inbound calls.

Key Responsibilities:

Reservation Handling:

Assist guests in making, modifying, or canceling hotel reservations using the hotel’s reservation system. Offer information on room types, rates, and packages available to meet guests' needs. Process payments, apply discounts, and ensure accuracy in reservation details.

Customer Inquiries:

Respond promptly to guest inquiries regarding hotel services, amenities, and local attractions. Provide detailed information on hotel policies, check-in/check-out procedures, and other relevant information. Handle special requests, such as room upgrades or specific accommodations.

Customer Service:

Deliver exceptional customer service by maintaining a friendly and professional demeanor. Resolve guest complaints or issues in a timely and effective manner, escalating when necessary. Follow up with guests to ensure their satisfaction with the booking process.

Communication:

Maintain clear and effective communication with guests, hotel staff, and other team members. Document and update guest information, preferences, and feedback in the CRM system.

Operational Support:

Assist in preparing reports on reservations, cancellations, and customer feedback. Participate in ongoing training sessions to stay updated on hotel offerings and customer service best practices. Adhere to call center protocols, including maintaining call handling time and accuracy standards. Support administrative activities with regards to the hospitality business.

Qualifications:

High school diploma or equivalent; additional certification in hospitality or customer service is a plus. Previous experience in a hotel front desk role is preferred.

Personal Attributes:

Excellent communication (written and verbal) and interpersonal skills. High level of integrity and professionalism. Attention to details and customer focused. Able to communicate in English, as well as one of the an Asian language (Mandarin or Cantonese or Japanese)

Working Conditions: Role is required to work from 11am to 8pm and weekends, and two rest days during the week. Flexibility in scheduling is essential.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

#LI-Hybrid#LI-MF1

  • Reservations Agent

    5 months ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Reservation Agent

    4 weeks ago

    Singapur, Singapore Accor Full time

    Job Title: Reservation AgentWe are seeking a highly skilled and customer-focused Reservation Agent to join our team at Mondrian Singapore. As a key member of our reservations team, you will be responsible for handling room reservation inquiries, maintaining accurate records, and maximizing revenue potential for the hotel.Key Responsibilities:Maximize revenue...

  • Reservation Agent

    2 weeks ago

    Singapur, Singapore Accor Full time

    Job Title: Reservation AgentWe are seeking a highly skilled and customer-focused Reservation Agent to join our team at Mondrian Singapore. As a key member of our reservations team, you will be responsible for handling room reservation inquiries, maintaining accurate records, and maximizing revenue potential for the hotel.Key Responsibilities:Maximize revenue...

  • International Reservation Sales Agent

    4 days ago

    Singapur, Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesThe International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the...

  • International Reservation Sales Agent

    2 days ago

    Singapur, Singapore Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...

  • Reservation Agent

    1 month ago

    Singapur, Singapore AccorHotel Full time

    Job DescriptionAs a Reservation Agent at AccorHotel, you will be responsible for handling all room reservation enquiries to the required standard, maintaining accurate and complete records of all reservations, and taking every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.Key ResponsibilitiesMaximize...

  • International Reservation Sales Representative

    2 months ago

    Singapur, Singapore Sabre Full time

    {"title": "International Reservation Sales Agent", "description": "Job SummarySabre is a technology company that powers the global travel industry. We create innovative solutions that take on the biggest opportunities and solve the most complex challenges in travel.As an International Reservation Sales Agent, you will be responsible for providing excellent...

  • International Reservation Sales Representative

    4 weeks ago

    Singapur, Singapore Sabre Full time

    Job Title: International Reservation Sales AgentSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.As a key member of our team, you will be responsible for providing...

  • International Reservation Sales Representative

    1 month ago

    Singapur, Singapore Sabre Full time

    Job Title: International Reservation Sales AgentSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.As a key member of our team, you will play a vital role in shaping the...

  • Reservation Sales Officer

    3 weeks ago

    Singapur, Singapore Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Reservation Sales Officer to join our team at Marriott International. As a key member of our reservations team, you will be responsible for promoting room sales, responding to reservations-related requests, and maintaining a good relationship with business contacts.Key ResponsibilitiesProcess and...

  • Reservation Sales Officer

    2 months ago

    Singapur, Singapore Marriott International Full time

    Job SummaryWe are seeking a highly skilled and organized Reservation Sales Officer to join our team at Marriott International. As a key member of our reservations department, you will be responsible for processing and following up on all FIT and group reservations, ensuring timely follow-up and maintaining an effective trace system.Key...

  • Reservation Sales Officer

    5 months ago

    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, travel agents and co-workers. Promotes room sales through phone contacts and maintains a good relationship with business contacts. Assist the Reservations Manager to ensure the smooth operation of the department. This...

  • Reservation Agent

    1 month ago

    Singapur, Singapore AccorHotel Full time

    Job DescriptionWhat do we expect from you?Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and...

  • Reservation Agent

    5 months ago

    Singapur, Singapore Accor Full time

    Company Description Mondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at...

  • Reservation Sales Specialist

    2 weeks ago

    Singapur, Singapore Marriott International Full time

    Job SummaryAs a key member of our reservations team, you will be responsible for promoting room sales through phone contacts and maintaining a good relationship with business contacts. You will also assist the Reservations Manager in ensuring the smooth operation of the department, including monitoring department activities and development, and recommending...

  • Reservation Coordinator

    2 weeks ago

    Singapur, Singapore AccorHotel Full time

    Job Title: Reservation Agent **Job Summary** We are seeking a highly skilled and customer-focused Reservation Agent to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for handling room reservation enquiries, maintaining accurate records, and maximizing revenue potential for the hotel through upselling and...

  • Reservations Agent

    3 months ago

    Singapur, Singapore The Standard Hotel Full time

    Responsibilities: Handle Reservations: Manage and process incoming calls, emails, and online booking requests, ensuring accurate entry of reservation details into the property management system. Customer Service: Deliver exceptional service by addressing guest inquiries, providing information about hotel amenities, rates, and availability, and...

  • Raffles Service Agent

    5 months ago

    Singapur, Singapore Accor Full time

    Job Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining...

  • Raffles Service Agent

    5 months ago

    Singapur, Singapore RAFFLES Full time

    Job DescriptionThe Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.Primary ResponsibilitiesDelivers Friendly and Professional ServiceEnsures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room...

  • Reservation Coordinator

    1 month ago

    Singapur, Singapore Accor Full time

    {"Job Title": "Reservation Agent", "Job Description": "Key ResponsibilitiesAs a Reservation Agent, you will be responsible for handling room reservation inquiries, maintaining accurate records, and maximizing revenue potential for the hotel through upselling and increasing length of stay.Key Performance IndicatorsMaximize revenue by converting reservation...