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Guest Relation Executive

2 months ago

Singapur, Singapore CIRCULAR DRAGON PTE. LTD. Full time
Roles & Responsibilities

Hidden behind the fridge door of an unassuming local cafe, The Dragon Chamber is an immersive, one-of-a-kind hidden restaurant, reminiscent of old-time Chinatown gambling dens and secret society hangouts. We serve guerrilla-style food that brings back age-old unconventional Chinese dishes.


The Guest Relations Executive is responsible for welcoming guests and managing reservations, addresses inquiries and complaints, and fosters positive guest experiences.

Job Responsibilities:
  • Manage guest relations desk to ensure guest comfort and satisfaction during their visit.
  • Aid guests with reservations via email, phone, and our reservation system.
  • Contribute to creating and maintaining guest service standards and initiatives to enhance satisfaction and loyalty.
  • Monitor guest feedback and address complaints promptly and professionally, including escalated issues.
Who are we looking for:
  • At least 1 year of experience in a similar role in the F&B/Hospitality industry with a proven track record of success in managing guest experience.
  • Strong communication and problem-solving skills.
  • Keen attention to the tiniest details which may affect guest experience.
  • Team-oriented, responsible and reliable in completing tasks without supervision.
  • Ability to work in a fast-paced environment.
Perks:
  • Birthday Leave to spend with loved ones on your special day.
  • Competitive Staff Discounts across outlets.
  • Opportunity to learn from knowledgeable mentors in the industry.
  • Fun and dynamic team environment.

If you're a passionate individual with a strong work ethic, we invite you to apply


Tell employers what skills you have

Front Office
Restaurants
Housekeeping
Inventory
Hospitality Industry
Guest Relations
Pressure
Teamoriented
Cashiering
Customer Service
Decision Making
Back Office
Able To Work Independently
Hospitality