Senior Guest Relations Associate

2 months ago


Singapur, Singapore Far East Organization Full time

Job Responsibilities

Foster a welcoming and unforgettable atmosphere for guests in the hotel lobby and reception area. Work in close partnership with the Assistant Manager to deliver prompt and friendly services to all guests. Address guest inquiries, requests, and concerns with professionalism and tact. Maintain thorough and precise knowledge of guest arrivals, scheduled events, available amenities, and general hotel information. Ensure effective communication with the Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest check-ins and check-outs. Provide efficient and polite assistance with luggage handling and transportation inquiries, as well as general guest questions. Approach any additional responsibilities assigned by supervisors with diligence and professionalism.

Job Requirements

Minimum educational qualification of PSLE or its equivalent. Availability to work on rotating shifts, including weekends and public holidays. A positive demeanor with an engaging personality and strong communication abilities. Candidates without prior experience are encouraged to apply.

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