Guest Relations Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Guest Relations Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.
Key Responsibilities
- Respond to guest inquiries and resolve issues in a timely and professional manner
- Take and confirm reservations and cancellations, ensuring accuracy and attention to detail
- Provide guests with information about property amenities, services, and local attractions
- Collaborate with management to develop and implement strategies to improve guest satisfaction and department performance
- Supervise and train team members to ensure excellent guest service and high-quality work standards
Requirements
- High school diploma or equivalent required; related work experience and supervisory experience preferred
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and conflict resolution skills
What We Offer
Marriott International is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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