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Guest Services Executive

3 months ago

Singapur, Singapore Park Regis Singapore Full time
Reporting to Front Office Manager, the incumbent will be responsible to:

Perform all Front Desk related duties including but not limited to check-in, check-out, currency exchange, credit checks, guest folio checks, guest profile maintenance and room allocation in accordance with departmental standards.

Perform all Concierge related duties including but not limited to making insightful sight-seeing and dining reservations, booking tickets, assisting with transportation requests, luggage assistance, and any other requests that are legally and morally right in accordance with departmental standards.

Manage and promote up-selling (Rooms and F&B) on daily basis

Ensure the strategic deployment of manning - performing lobby duties, coordinating meal breaks etc.

Check GSO’s cashier closure and verify the float count.

Inspect Showrooms and VIP arrival rooms.

Coordinate with Housekeeping Department on the room turnover and monitor bedding arrangements as well as room situations.