Senior Guest Service Executive
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Guest Service Executive to join our team at Far East Organization. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.
Responsibilities
- Provide prompt and courteous service to guests, responding to their requests and needs in a timely and efficient manner.
- Be familiar with all room types and rates, and up-sell whenever possible to maximize revenue.
- Take ownership of guest complaints and resolve issues promptly, reporting to supervisor as necessary.
- Ensure guest room security and emergency procedures are followed, and encourage the use of Safe Deposit boxes.
- Provide guests with accurate information about hotel facilities, functions, and local attractions.
Requirements
- Minimum GCE 'O' Level qualification.
- Able to work rotating shifts.
- Positive attitude, outgoing personality, and good public relations skills.
- Previous experience in hospitality and knowledge of Opera systems an advantage.
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