Senior Guest Service Executive
1 week ago
Job Summary
We are seeking a highly skilled and experienced Senior Guest Service Executive to join our team at the Quincy Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.
Responsibilities
- Provide prompt and courteous service to guests, responding to their requests and resolving any issues that may arise.
- Be familiar with all room types and rates, and up-sell whenever possible to maximize revenue.
- Take ownership of problems and handle guest complaints in a professional and timely manner, reporting to supervisors as necessary.
- Ensure guest room security and emergency procedures are followed, and encourage the use of Safe Deposit boxes.
- Provide guests with accurate information about hotel facilities, functions, and local attractions, and maintain a professional working relationship with all hotel personnel.
Requirements
- Minimum Diploma in Hospitality
- Able to perform rotating shifts
- Positive attitude and outgoing personality, with good public relations skills
- Previous experience in hospitality and Opera knowledge an advantage
- Singaporeans only
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