Guest Service Ambassador

2 months ago


Singapur, Singapore The Standard Hotel Full time
Job Summary

We are seeking a highly skilled and motivated Guest Service Executive to join our team at The Standard Hotel. As a key member of our Front Office department, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Check-in and Check-out: Welcome and register guests in a friendly and efficient manner, ensuring all necessary information is collected and processed accurately.
  • Room Status Updates: Coordinate with the housekeeping department to ensure accurate room status updates, including early check-ins, late check-outs, and special requests.
  • Guest Enquiries and Complaints: Respond to guest enquiries and resolve any issues or complaints in a professional and courteous manner.
  • Front Office Operations: Handle all front office cashiers' transactions, including posting charges to guests and balancing the cash float.
  • Team Collaboration: Work effectively with the Front Office team to ensure seamless communication and coordination.
  • Knowledge and Skills: Possess a working knowledge of room reservation procedures and be proficient in English, with additional language skills a plus.
Requirements
  • Attention to Detail: Demonstrate attention to detail and a focus on service to ensure exceptional guest experiences.
  • Teamwork and Communication: Ability to work effectively as part of a team and communicate clearly with colleagues and guests.
  • Self-Motivation and Energy: Possess a self-motivated, energetic, and friendly personality to deliver exceptional customer service.
  • Appearance and Conduct: Maintain a well-presented and groomed appearance and adhere to appropriate standards of conduct.
What We Offer

The Standard Hotel offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience and skills to progress into supervisory or management roles.



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