Executive, Guest Service
1 week ago
Job Title: Executive, Guest Service
Job Summary:
We are seeking a highly skilled and experienced Executive, Guest Service to join our team at Ascott International Management Pte Ltd. As a key member of our Guest Service team, you will be responsible for delivering exceptional guest experiences and ensuring that our residents feel at home.
Key Responsibilities:
- Provide exceptional guest service and support to residents, ensuring their needs are met and exceeded.
- Manage the front desk operations, including check-in, check-out, and key card issuance.
- Anticipate and respond to resident queries and needs in a timely and professional manner.
- Recommend local amenities, places of interest, and assist with travel, tour, and restaurant reservations.
- Manage resident accounts, information, and apartment availability in our system.
- Perform simple bookkeeping and make and confirm reservations.
- Assist with the onboarding process for new employees and respond to all queries through walk-ins, emails, and calls.
- Handle and record resident feedback and complaints, referring them to supervisors and managers.
- Receive and convey messages to residents promptly and handle the safekeeping of cash and residents' valuables and belongings.
Benefits:
- Flexible benefits with comprehensive medical coverage for self and family.
- Training and development opportunities.
- Subsidised rates at Ascott serviced residences.
- Strong advocate of staff volunteerism.
- Wellness programmes.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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