Executive, Guest Service

1 week ago


Singapur, Singapore Ascott International Management Pte Ltd Full time

Job Title: Executive, Guest Service

Job Summary:

We are seeking a highly skilled and experienced Executive, Guest Service to join our team at Ascott International Management Pte Ltd. As a key member of our Guest Service team, you will be responsible for delivering exceptional guest experiences and ensuring that our residents feel at home.

Key Responsibilities:

  • Provide exceptional guest service and support to residents, ensuring their needs are met and exceeded.
  • Manage the front desk operations, including check-in, check-out, and key card issuance.
  • Anticipate and respond to resident queries and needs in a timely and professional manner.
  • Recommend local amenities, places of interest, and assist with travel, tour, and restaurant reservations.
  • Manage resident accounts, information, and apartment availability in our system.
  • Perform simple bookkeeping and make and confirm reservations.
  • Assist with the onboarding process for new employees and respond to all queries through walk-ins, emails, and calls.
  • Handle and record resident feedback and complaints, referring them to supervisors and managers.
  • Receive and convey messages to residents promptly and handle the safekeeping of cash and residents' valuables and belongings.

Benefits:

  • Flexible benefits with comprehensive medical coverage for self and family.
  • Training and development opportunities.
  • Subsidised rates at Ascott serviced residences.
  • Strong advocate of staff volunteerism.
  • Wellness programmes.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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