Senior Guest Service Executive

1 week ago


Singapur, Singapore Far East Organization Full time

Job Summary

We are seeking a highly skilled and experienced Senior Guest Service Executive to join our team at Village Hotel Bugis. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.

Responsibilities

  • Provide exceptional service to guests, responding promptly to their requests and needs.
  • Be familiar with all room types and rates, and up-sell whenever possible to maximize revenue.
  • Take ownership of problems and handle guest complaints in a professional and courteous manner, escalating issues to supervisors as necessary.
  • Ensure guest room security and emergency procedures are followed, and promote the use of Safe Deposit boxes.
  • Provide guests with accurate information about hotel facilities, functions, and local attractions, and maintain a professional working relationship with all hotel personnel.

Requirements

  • Minimum Diploma in Hospitality or related field.
  • Able to perform rotating shifts, including evenings, weekends, and holidays.
  • Positive attitude, outgoing personality, and excellent public relations skills.
  • Minimum 1 year experience in a similar capacity in the hospitality industry.
  • Knowledge of Opera system and ability to learn new systems quickly.


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