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Application Support Specialist

3 months ago

Singapur, Singapore Cartrack Full time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.


Responsibilities:

  • Troubleshoot and resolve technical issues related to hardware, software, and networking
  • Install and configure hardware and software applications
  • Monitor and maintain Cartrack application and systems to ensure their smooth functioning
  • Collaborate with Global teams to implement and maintain IT projects
  • Document technical procedures, user manuals, and FAQs
  • Provide technical support for any IT related matters or issue
  • Train users on the use of Cartrack applications and hardware
  • Continuously update technical knowledge and skills

Requirements:

  • Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
  • Entry level are welcome to apply
  • Proficient in written and spoken English to handle customer queries
  • Must have a pleasant personality with high levels of motivation and enthusiasm
  • Ability to work independently and as part of a team
  • Willingness to work outside regular business hours as required