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Senior Manager of Inside Sales

4 months ago

Singapur, Singapore Workiva Singapore PTE. LTD. Full time

The Senior Manager of Inside Sales is accountable for managing a team of Inside Sales Representatives, responsible for prospecting and generating revenue. This person is a metrics manager that directs Inside Sales Representatives to identify and execute on winning opportunities, proper and timely follow up, and delivering an excellent experience to the customer. The Senior Manager of Inside Sales also ensures that the Insides Sales Representatives are operating at a high level of performance and prioritize opportunities in accordance to company objectives.

What You'll Do

People Management:

Build a strong sustainable organization with high levels of employee engagement by attracting and developing superior talent and rewarding superior performance of teams and individuals.

Provide employees with coaching, feedback, and development

Maintain an atmosphere of respect, mutual support, flexibility, continuous learning, good humor, and commitment to business goals and customer needs

Match staff skills and talent to tasks to ensure optimal engagement and performance

Establishing and maintaining relationships and effectively communicating with customers, business unit leaders and senior management

Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions

Utilize leadership and management skills to close gaps between actual and desired results

Ensure team members have specific direction on closing new business with existing accounts

Sales Management:

Perform sales forecasting and pipeline management

Maintain a strong knowledge of Workiva products through a commitment to ongoing training Identify knowledge gaps on team and provide training when and where appropriate

Maintain high level of communication with Sr./Director of Inside Sales to stay abreast of continually changing focus in order to meet needs of sales organization and Workiva

Measure progress toward predetermined result areas, i.e. servicing existing account needs

Team Management:

Manage an Inside Sales team to achieve quarterly pipeline targets and bookings targets by driving value of Wdesk with current customers and new logos

Manage Inside Sales team to achieve Sales Accepted Opportunities, distributed evenly amongst field sales team

Manage Inside Sales team to achieve quarterly bookings targets by driving value of Wdesk with current customers and new logos

Establish strong relationship with sales managers and ensure Inside Sellers on the team are having weekly 1:1’s with each RSD they support

Ensure weekly meetings are scheduled between each field and Inside Sales pairing—join these calls to ensure correct topics are covered and relationship is being established from both sides

What You'll Need

Minimum Qualifications

Bachelor’s degree with 8 years related experience, or Master’s degree with minimum of 6 years related experience, or PhD with 4 years related experience

Minimum 3 years direct people management experience preferred, including supervisory experience of entry-level managers and/or established individual contributors

Preferred Qualifications

Proficient knowledge of Software as a Service business model

Demonstrated coaching and leadership skills

Ability to motivate team members and influence others

Strong presentation skills

Strong knowledge of Workiva products and internal processes through a commitment to ongoing training

Excellent time and territory management skills

Travel Requirements & Working Conditions

Up to 25% travel for internal meetings and trainings

Reliable internet access for any period of time working remotely, not in a Workiva office

Workiva is an Equal Employment Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email . 

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

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