Inside Sales Representative

2 months ago


Singapur, Singapore Johnson Controls Full time

About the Role:

We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Johnson Controls. As an Inside Sales Representative, you will play a critical role in supporting our customers by identifying their needs and providing solutions to retain customers and maximize opportunities.

Key Responsibilities:

  • Act as the primary point of contact for clients, providing technical advice and information on new product introductions and modifications.
  • Build and maintain strong customer relationships across all levels, coordinating new and repeat sales to ensure 100% customer satisfaction and account retention.
  • Interact extensively with customers, partners, and internal stakeholders via phone and email to address their concerns and provide solutions.
  • Handle enquiries, prepare and send quotations, and follow up on sales opportunities.
  • Provide reliable solutions for commercial and technical issues to ensure complete customer satisfaction.
  • Plan and implement strategies to report accurately on sales and business activities.
  • Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements.
  • Participate in sharing marketing intelligence with regional sales colleagues to improve revenue.
  • Submit orders and confer with customer service executives.
  • Coordinate with sales teams and demand planners for forecast orders and special pricing.
  • Maintain professional and technical knowledge by attending educational workshops and training.
  • Review professional publications and establish personal networks.
  • Contribute to sales effectiveness by identifying short-term and long-range issues and recommending options and courses of action.
  • Perform ad-hoc duties as assigned.

Add-on Responsibilities:

  • Cross-function from Water Mechanical business unit to Special Hazard BU, picking up new knowledge for Engineered and Foam systems.
  • Process strong and positive working attitude.
  • Learn to identify accounts with potential for growth, develop account plans, and garner help from other departments to achieve desired goals.
  • Adept additional knowledge in SAP to determine improvement by analyzing cost-benefit ratios of projects, supplies, and service applications.
  • Strong involvement with Order Fulfillment at factory level to ensure healthy order backlog and meet monthly targets.
  • Participate in weekly night meetings with factory for order fulfillment.

Requirements:

  • Minimum Diploma in Mechanical or relevant engineering studies preferred.
  • Project management skills.
  • Team leadership and facilitation skills.
  • Ability to work independently and possess a strong 'Can Do' attitude.
  • Knowledge of import, export regulations, SAP system, Salesforce, and MS Office.
  • Committed and dedicated to customer satisfaction and enjoy talking to people of all levels.


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