Team Lead, Program Coordination

1 week ago

Singapore SIRVA Full time

The Team Lead, Program Coordination is responsible for managing a team of Program Coordinators who provide the day-to-day service delivery of clients’ relocation programs The Manager will work closely with the SIRVA Staff, SIRVA Director, Global Account Management and the Client Contact(s) to provide seamless customer service and maximize SIRVA’s value to the Client.

60%
Manage a team of Program Coordinators through mentoring, performance reviews, salary administration and the TMS process. Responsible for hiring and performance management of all JAPAC PC team members. Accountable for driving the mentoring/developing/challenging of high talent/high potential associates globally. Supervise and mentor team members to ensure the team’s achievement of positional metrics as set. Manages and ensures the quality of work products. Leads team calls. Ensure Global coverage and coordination of PTO.

20%
Process improvement identification and implementation. Work with Apple Talent Mobility Team leadership to select best practices and partner with the rest of the Apple Management team to implement them. Facilitates cross-departmental communication. Deep knowledge of all relocation frameworks and programs in order to ensure team members are fully briefed and changes are cascaded.

10%
Issue resolution with technology and troubleshooting of items that may impact Program Coordinator productivity globally.

10%
Teams with Director, Global Account Management and Program Coordination Manager to complete project plan initiatives as well as quarterly reporting of the teams progress.

QUALIFICATIONS AND PREFERRED SKILLS
- 1-3 years operational management experience required
- 3-5 years relocation experience preferred
- Strong ability to lead teams, recruit, manage, develop staff
- Strong problem solving and conflict resolution skills
- Financial/accounting knowledge preferred
- Understanding embracing the direction/strategy of SIRVA relocation
- Strong oral and written skills

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

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