Senior Executive

2 days ago

Singapore Sea-lead Full time

Senior Executive - Business Process Management
Department:
Business Process Management
Experience required:
2 - 4 years
Job title:
Business Process team
Grade:
(Specify Grade)
Department:
Business Process Management
Direct reports:
N/A
Reporting to:
(Specify Supervisor)
Dotted line reporting:
N/A
Job purpose:
The Business Process team supports and coordinates global process improvements and training initiatives. This role oversees standardized process implementation, supports training program rollouts, and assists in performance management through KPI tracking, data analysis, and operational excellence initiatives.
Main tasks and responsibilities:
Training Rollout Coordination
Coordinate global onboarding and refresher training for agents.
Maintain training materials reflecting process changes.
Schedule and monitor regional training sessions for participation and compliance.
Gather feedback and continuously improve training content and delivery.
Performance Management Support
Assist in managing performance frameworks related to business processes.
Analyze and report KPIs to identify trends and gaps.
Prepare performance reviews, dashboards, and executive reports.
Contribute to initiatives enhancing process adoption and consistency.
Coordinate with process owners, regional leads, and training teams for alignment.
Support change management efforts by reinforcing messaging and process clarity.
Key interactions (Internal | External):
External: Customers
Education requirements:
Bachelor's degree in operations or related fields; proficiency in MS Office (Excel)
Language requirements:
(Specify Language Requirements)
Background and experience:
2–4 years in business process improvement, training, or operations support; shipping knowledge required; process improvement and SAP knowledge advantageous.
Competencies and skills:
Time management and organizational skills
Strong process mapping skills
Excellent communication and stakeholder management skills
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