Client Success Officer
1 week ago
Client Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, training, and minimizing client dropout rate. You should also be able to provide insights on client-to-business interactions, seek to develop a positive and improved customer experience through product support, and handle customer complaints and requests.
- Handle customer inquiries, resolve complaints.
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
- Resolve customer queries efficiently and escalate problems/issues promptly
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Reach out to customers and verify account information
- Provide feedback on the efficiency of the customer service process and ways to improve customer satisfaction
Job Requirements:
- At least 3 years of Customer Service working experience.
- Experience in handling live chats with customers.
- Exceptional communicator and problem solver
- Know how to manage customer feedback & complaints
- Able to work independently
- Able to multi-task, prioritize, and manage time effectively
**Job Types**: Full-time, Permanent
**Salary**: $2,400.00 - $4,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
**Education**:
- Professional Qualification (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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