Application Support

1 day ago

Outram, Singapore Expertise Technologies Pte Ltd Full time

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization’s digital programme.

**Key Responsibilities**:
**1. Marketing and Content Coordination**
- Manage content for the digital programme, including coordinating with workgroups, tracking content pipelines, organising materials, and following up on deadlines.
- Update FAQs for the call centre and support issue resolution to enhance user experience with each app release.
- Monitor, respond to, and follow up on customer queries in line with standard operating procedures.
- Conduct basic analysis of customer service data to identify trends, surface common issues, and provide insights for programme improvement.

**2. Product Support and Quality Assurance**
- Assist in product development by testing new features and working closely with development teams to ensure functionality and usability.
- Review user acceptance tests (UATs) and conduct sanity checks.
- Provide basic tech support and troubleshooting, with a strong understanding of the digital programme’s flow.

**3. Monitoring and Evaluation**
- Track and update participant data accurately using Excel and other tools.
- Support data cleaning, analysis, and synthesising insights to inform programme improvements.
- Conduct interviews or surveys with participants to gather feedback and support media profiling efforts.

**4. Data Tracking and Reporting**
- Support daily tracking and management of key data points relevant to programme performance and user engagement.

**Requirements**:

- Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in computer Science, computer Studies, information technology or related disciplines
- Experience with user testing/IT related matters is an advantage.
- Strong communication and administration skills.
- Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.
- Detail oriented and meticulous
- Able to work independently and be proactive.

**Working Place**

Outram

**Working Time**

Monday to Friday: 8.30am to 6.00pm

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $2,800.00 - $3,200.00 per month

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Singapore 169037

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