Support Engineer

12 hours ago

Outram, Singapore Innovax Systems Pte Ltd. Full time $60,000 - $80,000 per year

About the Company

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking Application Support Engineer (SaaS) , based in Singapore to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region. You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.

Job Responsibilities

  • Serves customers by addressing their technical issues, inquiries and troubleshooting needs of products, equipment, and services via call and email.
  • Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.
  • Ensure smooth workflow processes and attainment of service level commitment.
  • Manages and monitors all installed systems and infrastructure for the organization.
  • Escalate critical or priority issues to relevant teams to expedite resolutions.
  • Assists in conducting product training and onboarding to use our solution.
  • Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.

Education and Experience Requirements

  • Degree in Information Technology, Computer / Telecommunication or related field.
  • Bilingual speaking and writing in English and Mandarin to liaise with Mandarin speaking customers and associates in view of business communication.
  • Excellent communication skills, both written and verbal to explain technical concepts to non-technical users.
  • Problem-solving skills, critically thinking and possess analytical mind.
  • Experience in technical support or customer service in a software or IT environment.
  • Adept at multitasking and managing priorities in a fast-paced environment.
  • Possess self-initiative and able to work independently and collaborative with people at various levels.
  • Familiarity with Windows and Linux environment.
  • Experience and exposure in VoIP and CSP environment will be an added advantage.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Data Protection Notice and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfil the "Purposes" of collection, use and disclosure of your personal data by Innovax, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to our website, https://www.innovax.systems/data-protection-notice/ for more information.

  • IT Support Engineer

    2 weeks ago

    Outram, Singapore Trakomatic Pte Ltd Full time

    **You will be responsible in**: - Deliver service and support to Trakomatic’s customers both remotely and on-site. - Work with customers to provide and process information in response to inquiries, concerns, and requestsabout products and services. - Determine the issue by evaluating and analysing the symptoms. - Diagnose and resolve technical hardware...

  • Customer Support Engineer in Apac

    2 weeks ago

    Outram, Singapore Fonn Group AS Full time

    **Customer Support Engineer**: **Fonn Group APAC**: **Position Overview**: Fonn Group APAC is on the lookout for a dedicated and skilled Customer Support Engineer with a strong foundation in software and cloud computing technologies. Work location would be in Australia, New Zealand or South East Asia. This role is crucial for providing our clients with...

  • Digital Marketing Support

    2 weeks ago

    Outram, Singapore Impossible Marketing Pte Ltd Full time

    We are looking for a support role who has a strong passion for all Digital Marketing related matters. This digital marketing support gets to work closely with an award-winning team - Winner of Search Marketing Agency Of The Year 2020. He or she will mainly be supporting the Search Engine Optimisation (SEO) team. **Rewards**: - High Basic salary - Medical...

  • Digital Marketing Support

    2 weeks ago

    Outram, Singapore Impossible Marketing Pte Ltd Full time

    We are looking for a support role who has a strong passion for all Digital Marketing related matters. This digital marketing support gets to work closely with an award-winning team: Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022. He or she will mainly be supporting the Search Engine Optimisation (SEO)...

  • Digital Marketing Support

    2 weeks ago

    Outram, Singapore Impossible Marketing Pte Ltd Full time

    We are looking for a support role who has a strong passion for all Digital Marketing related matters. This digital marketing support gets to work closely with an award-winning team: Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022. He or she will mainly be supporting the Search Engine Optimisation (SEO)...

  • Digital Marketing Support

    2 weeks ago

    Outram, Singapore Impossible Marketing Pte Ltd Full time

    We are looking for a support role who has a strong passion for all Digital Marketing related matters. This digital marketing support gets to work closely with an award-winning team: Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022. He or she will mainly be supporting the Search Engine Optimisation (SEO)...

  • Software Support Analyst

    1 week ago

    Outram, Singapore Veson Nautical Full time

    **Overview** In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge...

  • Software Support Analyst

    2 weeks ago

    Outram, Singapore Veson Nautical Full time

    **Overview** In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge...

  • Senior/Engineer, Biomedical Engineering

    2 weeks ago

    Outram, Singapore National Heart Centre Singapore Full time $80,000 - $120,000 per year

    As part of the NHCS Biomedical Engineering team, you are responsible for the commissioning, decommissioning, maintenance and repair of medical equipment. This includes managing maintenance agreements, preparing equipment specifications for procurement, and providing recommendations based on technical compliance during evaluations.In addition, you will...

  • IT Engineer

    2 weeks ago

    Outram, Singapore Ademco (Far East) Pte Ltd Full time $60,000 - $80,000 per year

    SummaryWe are looking for an IT engineer to join the team in supporting Windows environment and network infrastructure.ResponsibilitiesDeployment of Windows/Linux OSProvide support for user's hardware/software/peripheral/Video Conferencing for both on premise and remoteTroubleshoot and support of LAN/WAN/WIFIManage IT AssetsCreate and maintain IT...