Service Manager, Employee Benefits
6 days ago
Duties & Responsibilities:
- Reply member’s inquiries in a clear, informative, and helpful manner.
- Policy administration (additions/deletions, invoice reconciliation etc.).
- Maintain good general knowledge on various health insurance products.
- Support team manager in the renewal process.
- Self-drive your performance and reach your annual KPI’s.
- Maintain strong relationship with Insurers.
- Follow internal processes and report activities through our tracking system.
- Assist members/clients on claim follow-ups, LOG and escalations.
- Keep CRM up to date.
Qualifications & Education Requirements:
- You are an ambitious person who is keen to jump in and commit to a new challenge in a growing company.
- You have an experience in banking/insurance industry.
- You are a team player with terrific communication skills and fit well in with a corporate culture.
- You are organized and self-disciplined.
- You are proactive and self-motivating.
- You are goal oriented and feel excited working with targets and KPIs.
- You can prioritize work, remain calm under pressure and you are confident with using initiatives.
- Minimum 2 years’ experience in employee benefits servicing and/or claims.
- You have some experience with Customer Relationship Management (CRM) or are quick to learn new software.
- You are a team player and fit well a corporate culture.
- You are organized and self-disciplined.
- You are proactive and self-motivating.
- You are goal oriented.
Special Requirements:
- SDFC experience an advantage.
- Insurance background
- Working in a fast paced, high-volume environment
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